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A Typology of Gig Workers in Canada: Towards a new model for understanding gig work through human, social, and economic capital

Partners

Diversity Institute Doblin, a Deloitte Business

Authors

Elle Ziegler
Insights and Design Manager at Doblin

Karen E. McCallum
Senior Research Associate at the Diversity Institute, Future Skills

Katherine Porter
Design Consultant

Celia Beketa
Researcher and Strategist at Doblin Canada

Topics in this project

Quality of work

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A Typology of Gig Workers in Canada: Towards a new model for understanding gig work through human, social, and economic capital PDF 2.74 MB

Key Takeaways

The health care and social assistance sector employs the highest proportion (20.2 percent) of all gig workers who are women, and this sector has not yet, as of July 2020, recovered to pre-pandemic levels.

For taxpayers, the gig-economy business model leads to significant tax-income losses—both directly, through unpaid taxes, and indirectly, through taxpayer-funded subsidies for platform workers who may have to rely more heavily on the social security system, despite working full-time.

Woman filming a tutorial video on how to style clothes

Executive Summary

This paper offers a conceptual framework and preliminary typology of gig work and workers, based on a thorough review and synthesis of the existing research, designed to be tested “in the field” with real gig workers themselves. This worker-centred frame is critical to rounding out the existing dialogue—which predominantly focuses on the objective conditions of work, or structure—to critically examine the role of agency in the gig economy. The tensions between structure and agency in the gig economy need to be understood and articulated for policy to play a meaningful role in this dynamic and ever-evolving space.

We make a deliberate conceptual choice to focus our inquiry on digitally enabled types of gig work, and within that space, we focus on access (how and why do gig workers gain access and entry to the gig economy?), movement (how and why do gig workers move around and within the gig economy?), and capital (what are the types of currencies being exchanged, and why?).

Gig work is a form of work that has attracted a lot of attention in recent years, with some seeing it as a positive trend increasing worker power and offering flexibility and choice, and others seeing it as a form of exploitation as employers shirk responsibilities and erode workers’ rights. Part of the reason for competing views of gig work relates to the different definitions and forms of gig work that exist.