tourism
Research
Finding value: identifying and assessing social and emotional skills in the tourism and hospitality industry
This impact paper identifies the value of a focus on social and emotional skills (SES) recognition for employees and employers and examines assessment frameworks, approaches, and platforms that can support SES credentialing in the tourism and hospitality industry.
Research
Searching for strengths: gaps and opportunities for social and emotional skills development in the tourism and hospitality sector
This briefing identifies gaps and strengths in social and emotional skills across occupations in the tourism and hospitality industry to be able to help displaced workers transition to new roles.