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The digital edge: Middle-skill workers and careers

Burning Glass Technologies has conducted a series of studies for Capital One on the digital skills employers demand from workers, and how to close the digital skills gap. We’ve found in the middle-skill job market, the world is increasingly divided between the jobs that demand digital skills and the ones that don’t—and the ones that don’t are falling behind. Much of the debate over technology in the workforce has focused on sophisticated skills, such as writing code for leading information technology companies. But the more significant impact on the middle-skill job market is in the humbler world of digital literacy using everyday software: spreadsheets and word processing, programs for medical billing and running computerized drill presses to build information-based careers. To a large extent, a job seeker without the ability to use this software won’t even get in the door.