The way we interact, the way we make decisions and the way we learn are all being shaped and influenced by the rapidly developing and increasingly accessible computing technology around us. Nowhere is this more prevalent than in the use and adoption of AI. The ever-expanding presence of AI in our daily lives evokes a complex emotional response, from fascination and curiosity to fear and anxiety. But are these concerns justified, given the vast array of positive use cases of AI that will define the future? For employees and customers, what are the benefits that can be harnessed from AI for their advantage and, quite possibly, for the wider world? For organizations, especially those in the midst of considering their own adoption of AI, the challenge lies in balancing risk and reward across both the workforce and the operations of the business.