{"id":225773,"date":"2021-09-22T21:50:13","date_gmt":"2021-09-23T01:50:13","guid":{"rendered":"https:\/\/fsc-ccf.ca\/?post_type=research&#038;p=225773"},"modified":"2022-07-29T11:54:55","modified_gmt":"2022-07-29T15:54:55","slug":"competences-qui-rapportent-tourisme-hotellerie","status":"publish","type":"research","link":"https:\/\/fsc-ccf.ca\/fr\/recherche\/competences-qui-rapportent-tourisme-hotellerie\/","title":{"rendered":"Des comp\u00e9tences qui rapportent : cerner et \u00e9valuer les comp\u00e9tences sociales et \u00e9motionnelles dans le secteur du tourisme et de l\u2019h\u00f4tellerie"},"content":{"rendered":"\n<p>Cet expos\u00e9 des enjeux \u00e9tablit la valeur de la reconnaissance des comp\u00e9tences sociales et \u00e9motionnelles (CSE) pour les employ\u00e9s et les employeurs en plus d\u2019examiner les cadres, les approches et les plateformes d\u2019\u00e9valuation des CSE en soutien \u00e0 la d\u00e9livrance de titres et certificats de comp\u00e9tences du secteur du tourisme et de l&#8217;hotellerie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Faits saillants du document<\/h2>\n\n\n\n<p>La pand\u00e9mie de COVID-19 a provoqu\u00e9 la fermeture d\u2019entreprises et des licenciements dans le secteur du tourisme et de l\u2019h\u00f4tellerie, entra\u00eenant d\u2019importantes r\u00e9percussions pour les jeunes travailleurs avec peu d\u2019exp\u00e9rience professionnelle et peu de comp\u00e9tences transf\u00e9rables. Une bonne connaissance des forces et lacunes en mati\u00e8re de comp\u00e9tences sociales et \u00e9motionnelles (CSE) aide les gens \u00e0 prendre conscience des comp\u00e9tences qu\u2019ils poss\u00e8dent et de celles \u00e0 acqu\u00e9rir ou \u00e0 d\u00e9velopper en plus de favoriser les initiatives de d\u00e9veloppement des comp\u00e9tences \u00e0 grande \u00e9chelle.<\/p>\n\n\n\n<p>Cet expos\u00e9 des enjeux \u00e9tablit la valeur de la reconnaissance des CSE pour les employ\u00e9s et les employeurs du secteur du tourisme et de l\u2019h\u00f4tellerie en plus d\u2019examiner les cadres, les approches et les plateformes d\u2019\u00e9valuation des CSE en soutien \u00e0 la d\u00e9livrance de titres et certificats de comp\u00e9tences. Ce rapport s\u2019appuie sur nos analyses ant\u00e9rieures de la recherche sur les CSE et sur une revue de la litt\u00e9rature scientifique externe portant sur les comp\u00e9tences sociales et \u00e9motionnelles, les comp\u00e9tences g\u00e9n\u00e9rales, les comp\u00e9tences humaines et l\u2019intelligence \u00e9motionnelle dans le secteur du . Le document offre une description d\u00e9taill\u00e9e des plateformes d\u2019\u00e9valuation des CSE qui soutiennent l\u2019\u00e9valuation et la formation de groupe et fournit des recommandations en vue d\u2019en arriver \u00e0 une d\u00e9finition normalis\u00e9e des CSE qui am\u00e9liorera l\u2019employabilit\u00e9 des travailleurs du secteur.<\/p>\n\n\n<div id=\"buttons-block-block_613a138e5af79\" class=\"buttons-block \">\n    <ul class=\"buttons-block__buttons\">\n                                    <li class=\"buttons-block__item button-item section-title button-item--button\">\n                    <a class=\"btn btn--download btn-dark\" href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/Competences-qui-rapportent.pdf\" download>Des comp\u00e9tences qui rapportent : cerner et \u00e9valuer les comp\u00e9tences sociales et \u00e9motionnelles dans le secteur du tourisme et de l\u2019h\u00f4tellerie <span class=\"filesize\">PDF 2.38 MB<\/span><\/a>\n                <\/li>\n                        <\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-ob-blocks-content-cards has-numbers\">\n<div class=\"wp-block-ob-blocks-content-card wp-block-ob-blocks-content-card--title\"><h3 class=\"numbered-card__title\" style=\"color:#000000\">Principales conclusions<\/h3><div class=\"numbered-card__text\" style=\"color:#4e0047\"><\/div><div class=\"numbered-card__background\" style=\"background-color:#4e0047\"><\/div><div class=\"numbered-card__number\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-ob-blocks-content-card\"><h3 class=\"numbered-card__title\" style=\"color:#4e0047\"><\/h3><div class=\"numbered-card__text\" style=\"color:#000000\"><p>Le d\u00e9veloppement des comp\u00e9tences sociales et \u00e9motionnelles (CSE) fournit aux travailleurs des comp\u00e9tences transf\u00e9rables et facilite leur mobilit\u00e9 entre les secteurs.<\/p><\/div><div class=\"numbered-card__background\" style=\"background-color:#4e0047\"><\/div><div class=\"numbered-card__number\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-ob-blocks-content-card\"><h3 class=\"numbered-card__title\" style=\"color:#4e0047\"><\/h3><div class=\"numbered-card__text\" style=\"color:#000000\"><p>Dans le cas des emplois du tourisme et de l\u2019h\u00f4tellerie (T&amp;H), la formation pratique en mati\u00e8re de CSE est efficace et accessible. La formation en milieu de travail et l\u2019apprentissage int\u00e9gr\u00e9 au travail en sont deux exemples. Le d\u00e9veloppement des CSE aidera le secteur du tourisme et de l\u2019h\u00f4tellerie \u00e0 relever des d\u00e9fis tels que les perturbations technologiques et les \u00e9carts de salaire.<\/p><\/div><div class=\"numbered-card__background\" style=\"background-color:#4e0047\"><\/div><div class=\"numbered-card__number\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-ob-blocks-content-card\"><h3 class=\"numbered-card__title\" style=\"color:#4e0047\"><\/h3><div class=\"numbered-card__text\" style=\"color:#000000\"><p>Les microtitres constituent une voie prometteuse pour la formation et la reconnaissance des CSE.<\/p><\/div><div class=\"numbered-card__background\" style=\"background-color:#4e0047\"><\/div><div class=\"numbered-card__number\"><\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cet expos\u00e9 des enjeux \u00e9tablit la valeur de la reconnaissance des comp\u00e9tences sociales et \u00e9motionnelles (CSE) pour les employ\u00e9s et les employeurs en plus d\u2019examiner les cadres, les approches et les plateformes d\u2019\u00e9valuation des CSE en soutien \u00e0 la d\u00e9livrance de titres et certificats de comp\u00e9tences du secteur du tourisme et de l&#8217;hotellerie.<\/p>\n","protected":false},"menu_order":0,"template":"","tags":[252,524,1337,751,525,1334],"region":[211],"research_type":[],"populations":[],"themes":[1555,1552],"class_list":["post-225773","research","type-research","status-publish","hentry","tag-habiletes-sociales-et-emotionnelles","tag-hospitality-fr","tag-hotellerie-2","tag-signal49","tag-tourism-fr","tag-tourisme","region-across-canada","themes-competences-futures","themes-sectors"],"acf":{"hero_image":{"ID":225769,"id":225769,"title":"pexels-andrea-piacquadio-3796810","filename":"pexels-andrea-piacquadio-3796810-scaled.jpg","filesize":220931,"url":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-scaled.jpg","link":"https:\/\/fsc-ccf.ca\/fr\/recherche\/competences-qui-rapportent-tourisme-hotellerie\/pexels-andrea-piacquadio-3796810-2\/","alt":"","author":"16","description":"","caption":"","name":"pexels-andrea-piacquadio-3796810-2","status":"inherit","uploaded_to":225773,"date":"2021-09-23 01:29:47","modified":"2021-09-23 01:29:47","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/fsc-ccf.ca\/wp-includes\/images\/media\/default.png","width":2048,"height":1365,"sizes":{"thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1536x1024.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-2048x1365.jpg","2048x2048-width":2048,"2048x2048-height":1365,"preview":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-10x7.jpg","preview-width":10,"preview-height":7,"content-card-thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-800x600.jpg","content-card-thumbnail-width":800,"content-card-thumbnail-height":600,"slider-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1600x1200.jpg","slider-image-width":1600,"slider-image-height":1200,"hero-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-2000x1333.jpg","hero-image-width":2000,"hero-image-height":1333,"inline-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1024x512.jpg","inline-image-width":1024,"inline-image-height":512,"content-card-thumbnail-vertical":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-400x600.jpg","content-card-thumbnail-vertical-width":400,"content-card-thumbnail-vertical-height":600}},"thumbnail_image":{"ID":225769,"id":225769,"title":"pexels-andrea-piacquadio-3796810","filename":"pexels-andrea-piacquadio-3796810-scaled.jpg","filesize":220931,"url":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-scaled.jpg","link":"https:\/\/fsc-ccf.ca\/fr\/recherche\/competences-qui-rapportent-tourisme-hotellerie\/pexels-andrea-piacquadio-3796810-2\/","alt":"","author":"16","description":"","caption":"","name":"pexels-andrea-piacquadio-3796810-2","status":"inherit","uploaded_to":225773,"date":"2021-09-23 01:29:47","modified":"2021-09-23 01:29:47","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/fsc-ccf.ca\/wp-includes\/images\/media\/default.png","width":2048,"height":1365,"sizes":{"thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1536x1024.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-2048x1365.jpg","2048x2048-width":2048,"2048x2048-height":1365,"preview":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-10x7.jpg","preview-width":10,"preview-height":7,"content-card-thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-800x600.jpg","content-card-thumbnail-width":800,"content-card-thumbnail-height":600,"slider-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1600x1200.jpg","slider-image-width":1600,"slider-image-height":1200,"hero-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-2000x1333.jpg","hero-image-width":2000,"hero-image-height":1333,"inline-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-1024x512.jpg","inline-image-width":1024,"inline-image-height":512,"content-card-thumbnail-vertical":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/pexels-andrea-piacquadio-3796810-400x600.jpg","content-card-thumbnail-vertical-width":400,"content-card-thumbnail-vertical-height":600}},"slider_image":false,"external_linkout":[],"scorecard_content":false,"authors":"<p>Publi\u00e9 le 21 septembre 2021<\/p>\n<p>Auteure: Michelle Gorea<\/p>\n","authors_colour":["grey"],"show_post_date":[],"report":true,"file_upload":{"ID":225765,"id":225765,"title":"Des comp\u00e9tences qui rapportent : cerner et \u00e9valuer les comp\u00e9tences sociales et \u00e9motionnelles dans le secteur du tourisme et de l\u2019h\u00f4tellerie","filename":"Competences-qui-rapportent.pdf","filesize":2492307,"url":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/09\/Competences-qui-rapportent.pdf","link":"https:\/\/fsc-ccf.ca\/fr\/recherche\/competences-qui-rapportent-tourisme-hotellerie\/competences-qui-rapportent-2\/","alt":"","author":"16","description":"Cet expos\u00e9 des enjeux \u00e9tablit la valeur de la reconnaissance des comp\u00e9tences sociales et \u00e9motionnelles (CSE) pour les employ\u00e9s et les employeurs en plus d\u2019examiner les cadres, les approches et les plateformes d\u2019\u00e9valuation des CSE en soutien \u00e0 la d\u00e9livrance de titres et certificats de comp\u00e9tences du secteur du tourisme et de l'hotellerie.","caption":"","name":"competences-qui-rapportent-2","status":"inherit","uploaded_to":225773,"date":"2021-09-23 01:23:30","modified":"2022-07-14 15:53:40","menu_order":0,"mime_type":"application\/pdf","type":"application","subtype":"pdf","icon":"https:\/\/fsc-ccf.ca\/wp-includes\/images\/media\/document.png"},"report_sort_name":"Des comp\u00e9tences qui rapportent : cerner et \u00e9valuer les comp\u00e9tences sociales et \u00e9motionnelles dans le secteur du tourisme et de l\u2019h\u00f4tellerie","partners":[{"ID":4416,"post_author":"25","post_date":"2019-07-17 21:21:59","post_date_gmt":"2019-07-18 01:21:59","post_content":"<!-- wp:paragraph -->\n<p><a href=\"https:\/\/www.signal49.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Signal49 Recherche<\/a> est le plus important organisme ind\u00e9pendant et sans but lucratif de recherche appliqu\u00e9e au pays. Depuis plus de 60\u00a0ans, il rassemble des gens et des id\u00e9es de toutes les disciplines et de tous les secteurs d\u2019activit\u00e9 en vue de r\u00e9soudre des probl\u00e8mes complexes. Gr\u00e2ce \u00e0 sa recherche r\u00e9put\u00e9e sur les tendances \u00e9conomiques, les politiques publiques et l\u2019excellence organisationnelle, ainsi qu\u2019\u00e0 ses relations uniques, Signal49 habilite et inspire les dirigeants \u00e0 \u00e9difier un avenir meilleur pour tous les Canadiens.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Signal49 Recherche tirera profit de sa capacit\u00e9 de recherche appliqu\u00e9e, de ses communications et de son expertise en organisation, ainsi que de son vaste r\u00e9seau pancanadien de partenaires, pour diriger les activit\u00e9s de mise en commun et de transmission des connaissances du Centre et contribuer \u00e0 son programme de recherche. Ces activit\u00e9s aideront les Canadiens et Canadiennes \u00e0 prendre des d\u00e9cisions relativement \u00e0 la formation, permettront de cr\u00e9er des prototypes et de mettre \u00e0 l\u2019essai de nouvelles approches pour d\u00e9terminer les comp\u00e9tences les plus recherch\u00e9es, et faciliteront la diffusion publique et \u00e0 grande \u00e9chelle des renseignements et des donn\u00e9es probantes sur les pratiques exemplaires et les solutions gagnantes. 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