{"id":325302,"date":"2025-10-09T10:34:31","date_gmt":"2025-10-09T14:34:31","guid":{"rendered":"https:\/\/fsc-ccf.ca\/projects\/women-insurance\/"},"modified":"2025-10-28T14:14:57","modified_gmt":"2025-10-28T18:14:57","slug":"women-insurance","status":"publish","type":"project","link":"https:\/\/fsc-ccf.ca\/fr\/projets\/women-insurance\/","title":{"rendered":"Femmes face aux d\u00e9fis de la transformation num\u00e9rique\u00a0: une \u00e9tude de cas dans le secteur des assurances"},"content":{"rendered":"\n<div class=\"tabs style-white\" id=\"main-tabs\">\n    <ul id=\"tabs-nav\">\n\n    <\/ul>\n    <div class=\"tabs-content\">\n        \n\n\n<div class=\"tab tab-content\" data-title=\"Perspectives du CCF\" data-tab=\"\" id=\"\" data-show-reports=\"no\">\n        \n\n<div class=\"wp-block-group container container--with-overflow is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"insight-report__sidebar\">\n    <div class=\"insight-report__sidebar--container\">\n        <div class=\"insight-report__sidebar--details\">\n                            <div class=\"insight-report__partner\">\n                    <p class=\"is-style-slug insight-report__partner-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/partners.svg\" alt=\"\"\n                            class=\"insight-report__partner-icon\"> <strong>Partenaires<\/strong>\n                    <\/p>\n                    \n                        <p class=\"insight-report__partner-p\"><a href=\"https:\/\/fsc-ccf.ca\/fr\/partner\/universite-laval\/\"\n                                target=\"_blank\" rel=\"noreferrer noopener\">Universit\u00e9 Laval<\/a><\/p>\n                    \n                <\/div>\n            \n                            <div class=\"insight-report__location\">\n                    <p class=\"is-style-slug  insight-report__location-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/location.svg\" alt=\"\"\n                            class=\"insight-report__location-icon\"> <strong>Emplacements<\/strong>\n                    <\/p>\n                                            <p class=\"insight-report__location-p\">Qu\u00e9bec<\/p>\n                    \n                <\/div>\n                                        <div class=\"insight-report__investment\">\n                    <p class=\"is-style-slug insight-report__investment-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/investment.svg\" alt=\"\"\n                            class=\"insight-report__investment-icon\"> <strong>FONDS VERS\u00c9S<\/strong>\n                    <\/p>\n                    <p class=\"insight-report__investment-p\">\n                        1 018 676 $<\/p>\n\n                <\/div>\n                        <div class=\"insight-report__published\">\n                <p class=\"insight-report__published-title\">\n                    <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/published.svg\" alt=\"\"\n                        class=\"insight-report__published-icon\"> Publi\u00e9                <\/p>\n                <p class=\"insight-report__published-p\">Octobre 2025<\/p>\n\n            <\/div>\n                            <div class=\"insight-report__contributors\">\n\n                    <p class=\"is-style-slug insight-report__investment-title insight-report__contributors-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/contributors.svg\" alt=\"\"\n                            class=\"insight-report__investment-icon\"> <strong>Collaborateur<\/strong>\n                    <\/p>\n                    <div class=\"insight-report__contributors-p\">\n                        <p>Chloe-Marie Brown,<br \/>\n<em>Analyste des politiques<\/em><\/p>\n<\/div>\n                <\/div>\n                    <\/div>\n\n        <div class=\"insight-report__sidebar--sticky\">\n                            <div class=\"insight-report__sidebar--button-container\">\n                    <a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/10\/femmes-face-aux-defis-de-la-transformation-numerique-une-etude-de-cas-dans-le-secteur-des-assurances-3.pdf\"\n                        class=\"insight-report__sidebar--button\" target=\"_blank\"><span>T\u00e9l\u00e9charger<\/span><br>\n                        le rapport de perspective                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\"\n                            alt=\"\" class=\"insight-report__sidebar--button-img\"><\/a>\n                <\/div>\n            \n            <div class=\"insight-report__sidebar--anchors-container\">\n                <div class=\"insight-report__sidebar--anchors\">\n                    <p class=\"insight-report__sidebar--anchors--text\"><span>DANS CE RAPPORT<\/span><\/p>\n                                            <a href=\"#executive-summary\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Sommaire<\/span><\/a>                        <a href=\"#the-issue\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>L\u2019enjeu<\/span><\/a>                        <a href=\"#what-were-investigating\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Ce que nous examinons<\/span><\/a>                        <a href=\"#what-were-learning\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Ce que nous apprenons<\/span><\/a>                        <a href=\"#why-it-matters\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Pourquoi c\u2019est important<\/span><\/a>                        <a href=\"#whats-next\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Prochaines \u00e9tapes<\/span><\/a>                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"executive-summary\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheChallenge\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Frame.svg\" alt=\"\"> Sommaire<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color\">La pand\u00e9mie de COVID-19 a acc\u00e9l\u00e9r\u00e9 la transformation num\u00e9rique, entra\u00eenant de nombreux changements dans les interactions sociales au travail. Dans son traitement du sujet, le projet met l\u2019accent sur la mani\u00e8re dont les femmes occupant des postes dans le domaine du service \u00e0 la client\u00e8le, qui ont habituellement fait des \u00e9tudes secondaires ou coll\u00e9giales, et travaillant \u00e0 distance pour des compagnies d\u2019assurance de la r\u00e9gion de Chaudi\u00e8re-Appalaches au Qu\u00e9bec, s\u2019adaptent \u00e0 ces changements.<\/p>\n\n\n\n<p>L\u2019\u00e9tude met en relief la n\u00e9cessit\u00e9 pour les entreprises d\u2019adapter leurs pratiques en mati\u00e8re de t\u00e9l\u00e9travail et leurs m\u00e9canismes de soutien, car les employ\u00e9es et employ\u00e9s font face \u00e0 une surcharge et \u00e0 un sentiment d\u2019incomp\u00e9tence du fait de l\u2019\u00e9volution technologique rapide et de l\u2019insuffisance du soutien dans le domaine de la technologie de l\u2019information.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\">La modification des activit\u00e9s du personnel de soutien et des relations professionnelles met en \u00e9vidence l\u2019importance que rev\u00eat le r\u00e9examen des politiques organisationnelles afin de cr\u00e9er un milieu de travail flexible et connect\u00e9. Pour comprendre la transformation num\u00e9rique au sein des organisations et prendre des mesures connexes, il est essentiel d\u2019adopter une approche holistique tenant compte des politiques organisationnelles comme des exp\u00e9riences des travailleuses et des travailleurs.<\/p>\n\n\n\n<div class=\"wp-block-group key-insights-grey has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#0000000d\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\"><strong><strong>Perspectives cl\u00e9s<\/strong><\/strong><\/h5>\n\n\n\n<p class=\"is-style-default is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px;margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No.svg\" alt=\"\">Le manque de formation au travail a rendu difficile la transition des travailleuses et des travailleurs \u00e2g\u00e9s et moins f\u00e9rus de technologie vers une pleine adoption du num\u00e9rique.<\/p>\n\n\n\n<p class=\"is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px; margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No-1.svg\" alt=\"\">Au Canada, m\u00eame si un plus grand nombre de femmes d\u00e9tiennent \u00e0 pr\u00e9sent un dipl\u00f4me universitaire, elles restent sous-repr\u00e9sent\u00e9es au sein des programmes de formation en technologie num\u00e9rique.<\/p>\n\n\n\n<p class=\"is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px; margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No-2.svg\" alt=\"\">La transformation num\u00e9rique pose des d\u00e9fis aux gestionnaires et aux membres du personnel, notamment le d\u00e9ploiement rapide des nouveaux outils, les perturbations dans le flux de l\u2019information, les tensions entre l\u2019innovation et les technologies impos\u00e9es, et les difficult\u00e9s \u00e0 maintenir l\u2019\u00e9quilibre travail-vie personnelle.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"the-issue\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheChallenge\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 12px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Vector-2.svg\" alt=\"\"> L\u2019enjeu<\/h3>\n\n\n\n<div class=\"wp-block-group flex-print is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>La technologie num\u00e9rique donne aux assureurs la possibilit\u00e9 de recourir \u00e0 la surveillance et \u00e0 la visualisation en temps r\u00e9el, ce qui modifiera fondamentalement leur relation avec les clients. \u00c0 titre d\u2019exemple, si les clients les laissent suivre leurs habitudes par l\u2019interm\u00e9diaire de dispositifs de surveillance portables, les assureurs peuvent utiliser les donn\u00e9es pour influencer leur comportement et r\u00e9duire les risques. Le revers de la m\u00e9daille de la collecte par les assureurs d\u2019une plus grande quantit\u00e9 de donn\u00e9es sur leurs clients est le risque accru d\u2019anti-s\u00e9lection en mati\u00e8re d\u2019assurance vie et maladie. Des entreprises en d\u00e9marrage dans le domaine des nouvelles technologies, ou de la technologie en assurance, font leur apparition dans le secteur, et les soci\u00e9t\u00e9s industrielles ainsi que les g\u00e9ants de la technologie \u00e9tablis lorgnent les occasions dans le secteur des assurances.&nbsp;<\/p>\n\n\n\n<p>Au Canada, ce secteur repr\u00e9sente 23&nbsp;000&nbsp;emplois, dont 11&nbsp;000 dans la seule r\u00e9gion de Chaudi\u00e8re-Appalaches, au Qu\u00e9bec. Dans cette r\u00e9gion, les femmes comptent pour 65&nbsp;p. 100 de la main-d\u2019\u0153uvre et 58&nbsp;p. 100 des postes de gestionnaire dans le secteur des assurances.&nbsp;<\/p>\n\n\n\n<p>Les postes occup\u00e9s par des femmes ayant un faible niveau d\u2019\u00e9tudes sont fortement touch\u00e9s par l\u2019automatisation des t\u00e2ches et la restructuration des emplois. Parmi les emplois les plus susceptibles d\u2019\u00eatre concern\u00e9s par cette transformation num\u00e9rique se trouvent les suivants&nbsp;: technicienne ou technicien en assurance, repr\u00e9sentante ou repr\u00e9sentant du service \u00e0 la client\u00e8le, adjointe administrative ou adjoint administratif, repr\u00e9sentante ou repr\u00e9sentant du personnel et technicienne-comptable ou technicien-comptable. Cette \u00e9volution met l\u2019accent sur des comp\u00e9tences comme la communication, le multit\u00e2che, la r\u00e9flexion analytique, l\u2019adaptabilit\u00e9 et la cr\u00e9ativit\u00e9, tout en suscitant des inqui\u00e9tudes relatives \u00e0 l\u2019obsolescence des comp\u00e9tences, en particulier pour les employ\u00e9es et employ\u00e9s exp\u00e9riment\u00e9s, susceptibles d\u2019avoir du mal \u00e0 s\u2019adapter, ce qui pourrait les conduire \u00e0 op\u00e9rer une r\u00e9orientation professionnelle ou \u00e0 prendre une retraite anticip\u00e9e.<\/p>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large img-gradient purple\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1024x576.jpg\" alt=\"Two women having a conversation while working on laptops\" class=\"wp-image-21583\" srcset=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1024x576.jpg 1024w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-300x169.jpg 300w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-768x432.jpg 768w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1536x864.jpg 1536w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-10x6.jpg 10w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"what-were-investigating\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"EnterIMM\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 24px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1.svg\" alt=\"\"> Ce que nous examinons<\/h3>\n\n\n\n<p>Le Centre de d\u00e9veloppement en assurances et services financiers (CDASF) s\u2019est initialement rapproch\u00e9 de l\u2019Universit\u00e9 Laval pour aider ses organisations membres \u00e0 mieux cerner les facettes de la transformation num\u00e9rique et ses r\u00e9percussions pour des groupes d\u2019emplois sp\u00e9cifiques. Le CDASF a rapidement identifi\u00e9 le personnel de soutien en milieu de carri\u00e8re \u00e0 des postes dans les services \u00e0 la client\u00e8le et les services administratifs comme c\u0153ur de recherche, notant que ces postes \u00e9taient principalement occup\u00e9s par des femmes.&nbsp;<\/p>\n\n\n\n<p>L\u2019\u00e9quipe de recherche du CRIEVAT (Centre de recherche et d\u2019intervention sur l\u2019\u00e9ducation et la vie au travail) avait pour objectif d\u2019acqu\u00e9rir une meilleure connaissance des conditions de travail de ces employ\u00e9es et employ\u00e9s. Les chercheures et chercheurs ont \u00e9tudi\u00e9 comment les gestionnaires et les professionnelles et professionnels des RH percevaient la transformation num\u00e9rique de leurs \u00e9quipes, en se concentrant plus particuli\u00e8rement sur les femmes \u00e0 des postes dans les services \u00e0 la client\u00e8le.&nbsp;<\/p>\n\n\n\n<p>Le projet a recouru \u00e0 des entrevues et \u00e0 des groupes de discussion pour recueillir des donn\u00e9es sur les exp\u00e9riences, les difficult\u00e9s et les besoins des participantes et des participants li\u00e9s \u00e0 la transformation num\u00e9rique des services \u00e0 la client\u00e8le et des services administratifs dans le secteur des assurances.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Une s\u00e9rie d\u2019autres articles de recherche ont \u00e9t\u00e9 inclus dans le projet afin de placer les conclusions tir\u00e9es des entrevues et des groupes de discussion dans un contexte plus large. Ces travaux comprenaient&nbsp;:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>un sommaire des mesures publiques mobilis\u00e9es dans les strat\u00e9gies gouvernementales li\u00e9es \u00e0 l\u2019intelligence artificielle dans les \u00e9tats membres de l\u2019OCDE ou dans les organismes supranationaux regroupant plusieurs \u00e9tats membres de l\u2019OCDE;<\/li>\n\n\n\n<li>une analyse du r\u00f4le, dans le contexte du t\u00e9l\u00e9travail, de la culture organisationnelle sur la sant\u00e9 psychologique dans le secteur des assurances;&nbsp;<\/li>\n\n\n\n<li>une \u00e9tude du recours aux mod\u00e8les d\u2019apprentissage automatique pour recenser les comp\u00e9tences exig\u00e9es dans les offres d\u2019emploi, une t\u00e2che de plus en plus utile pour comprendre l\u2019\u00e9volution du march\u00e9 du travail.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div id=\"what-were-learning\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheResult\"><img decoding=\"async\" class=\"wp-image-240819\" style=\"width: 24px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1-1.svg\" alt=\"\"> Ce que nous apprenons<\/h3>\n\n\n\n<p>Les entrevues et les groupes de discussion avec des employ\u00e9es et des employ\u00e9s du secteur des assurances ont concern\u00e9 35&nbsp;femmes et 9&nbsp;hommes. D\u2019apr\u00e8s les participantes et participants aux groupes de discussion, transformation num\u00e9rique s\u2019entend de changements constants des outils de travail dans le but de moderniser et d\u2019automatiser les t\u00e2ches gr\u00e2ce \u00e0 des solutions num\u00e9riques. Ces changements visent \u00e0 accro\u00eetre la productivit\u00e9, r\u00e9duire les co\u00fbts et am\u00e9liorer les services \u00e0 la client\u00e8le en augmentant l\u2019accessibilit\u00e9 et en diversifiant les modes de communication.<\/p>\n\n\n\n<p><strong>La transformation num\u00e9rique impacte les op\u00e9rations quotidiennes<\/strong><br>C\u2019est particuli\u00e8rement vrai pour le personnel de soutien assumant des fonctions de service \u00e0 la client\u00e8le, ainsi que pour les activit\u00e9s de formation des recrues et le d\u00e9veloppement continu des comp\u00e9tences des employ\u00e9s existants. La transformation num\u00e9rique promet d\u2019automatiser les t\u00e2ches r\u00e9p\u00e9titives pour permettre au personnel de soutien de se concentrer sur des t\u00e2ches plus importantes, comme la r\u00e9solution des dossiers singuliers. Cela dit, plusieurs difficult\u00e9s ont \u00e9t\u00e9 relev\u00e9es dans la mise en \u0153uvre de la transformation num\u00e9rique, comme l\u2019augmentation de la quantit\u00e9 d\u2019information produite par ces outils, rendant n\u00e9cessaire une analyse approfondie afin d\u2019identifier les donn\u00e9es utiles.&nbsp;<\/p>\n\n\n\n<p><strong>Les clients plus jeunes, plus instruits et \u00e0 l\u2019aise avec le num\u00e9rique exigent des services automatis\u00e9s<\/strong><br>Inversement, les clients plus \u00e2g\u00e9s trouvent souvent les outils num\u00e9riques intimidants. Par cons\u00e9quent, certains syst\u00e8mes num\u00e9riques ont \u00e9t\u00e9 adapt\u00e9s pour permettre la cr\u00e9ation de documents papier en d\u00e9pit de la transition num\u00e9rique. En outre, la validation des documents num\u00e9riques par le personnel de soutien, qui n\u00e9cessite l\u2019utilisation de plusieurs outils num\u00e9riques, prend parfois deux \u00e0 trois fois plus de temps que la validation de documents papier.<br><\/p>\n\n\n\n<p><strong>Les r\u00e9seaux sociaux facilitent la transformation num\u00e9rique<\/strong><br>La culture organisationnelle a un effet sur la sant\u00e9 mentale des t\u00e9l\u00e9travailleuses et des t\u00e9l\u00e9travailleurs sous la forme du soutien per\u00e7u de la part des coll\u00e8gues et des sup\u00e9rieurs, ce qui accentue l\u2019importance des r\u00e9seaux sociaux pendant la transformation num\u00e9rique. De plus en plus, les gestionnaires et les professionnelles et professionnels font face \u00e0 des d\u00e9fis, comme le rythme d\u2019adoption rapide des outils num\u00e9riques, les perturbations du flux de l\u2019information, l\u2019\u00e9quilibre \u00e0 trouver entre l\u2019innovation et les outils impos\u00e9s et la gestion de l\u2019\u00e9quilibre travail-vie personnelle dans un environnement num\u00e9rique exigeant. Ce constat soul\u00e8ve des pr\u00e9occupations concernant l\u2019\u00e9quit\u00e9 en mati\u00e8re d\u2019emploi, puisque ce sont principalement des femmes qui assument les fonctions de service \u00e0 la client\u00e8le touch\u00e9es de fa\u00e7on significative, voire perturb\u00e9es, par la transformation num\u00e9rique.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"why-it-matters\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheImpact\"><img decoding=\"async\" class=\"wp-image-240819\" style=\"width: 22px;height: 22px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1-2.svg\" alt=\"\"> Pourquoi c\u2019est important<\/h3>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column margin-bottom-0 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p>Les r\u00e9sultats de cette \u00e9tude d\u00e9gagent d\u2019importantes perspectives \u00e0 l\u2019\u00e9gard des politiques et des pratiques de gestion des ressources humaines (RH) concernant la transformation num\u00e9rique. Ils devraient int\u00e9resser les soci\u00e9t\u00e9s, les d\u00e9cisionnaires et les intervenantes et intervenants en RH qui cherchent \u00e0 comprendre les difficult\u00e9s pos\u00e9es par la transformation num\u00e9rique acc\u00e9l\u00e9r\u00e9e et \u00e0 y rem\u00e9dier.&nbsp;<\/p>\n\n\n\n<p><strong>Nous ne pouvons pas laisser les travailleuses et les travailleurs qui sont moins \u00e0 l\u2019aise avec la technologie num\u00e9rique sur le carreau<\/strong><br>Bien que de nombreux consommateurs, consommatrices, travailleuses et travailleurs poss\u00e8dent des appareils num\u00e9riques, le manque de formation continue au travail a rendu difficile la transition des travailleuses et des travailleurs \u00e2g\u00e9s et moins f\u00e9rus de technologie vers une pleine adoption du num\u00e9rique. Dans l\u2019ensemble, les employ\u00e9es et les employ\u00e9s qui ont de l\u2019anciennet\u00e9 ont \u00e9t\u00e9 plus affect\u00e9s par la transformation num\u00e9rique que leurs homologues qui d\u00e9butent, notamment dans les domaines du recrutement, de la formation, du d\u00e9veloppement des comp\u00e9tences, de l\u2019avancement professionnel et des t\u00e2ches quotidiennes. Ces probl\u00e8mes nuisent \u00e9galement \u00e0 la dynamique d\u2019\u00e9quipe. Dans la mesure o\u00f9 l\u2019\u00e2ge de d\u00e9part \u00e0 la retraite des adultes en \u00e2ge de travailler augmente, il sera important d\u2019int\u00e9grer une vari\u00e9t\u00e9 d\u2019outils d\u2019apprentissage accessibles dans tous les secteurs, et ce, pour les travailleuses et les travailleurs de tous niveaux.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column margin-bottom-0 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-group light-purple-bg-20 insights-report-aside is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-87328470 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns gap-10 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column no-spacer is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-horizontal is-content-justification-left is-layout-flex wp-container-core-group-is-layout-1a09bdc8 wp-block-group-is-layout-flex\">\n<div style=\"height:20px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-62aae154\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-1024x683.jpeg\" alt=\"A person is working at a desk, reviewing paperwork while someone is opening a cabinet door behind them\" class=\"wp-image-261643\" srcset=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-1024x683.jpeg 1024w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-300x200.jpeg 300w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-768x512.jpeg 768w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-1536x1024.jpeg 1536w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-2048x1365.jpeg 2048w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-10x7.jpeg 10w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/05\/mid-career-CTA-2000x1333.jpeg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:24px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-541a6b20\"><\/div>\n\n\n\n<p class=\"has-black-color has-text-color\"><strong>\u00c9tat des comp\u00e9tences<\/strong> <strong>: <br>De meilleures transitions sur le march\u00e9 du travail pour la main-d\u2019\u0153uvre en milieu de carri\u00e8re<\/strong><\/p>\n\n\n\n<p class=\"is-style-default has-normal-font-size\">Pour am\u00e9liorer la mobilit\u00e9 de la main-d\u2019\u0153uvre en milieu de carri\u00e8re, les programmes de formation devraient s\u2019efforcer de lever les obstacles, notamment en raccourcissant les d\u00e9lais de formation, en recourant \u00e0 l\u2019apprentissage en ligne et \u00e0 l\u2019apprentissage hybride et en ciblant la formation pour combler les lacunes en mati\u00e8re de comp\u00e9tences.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ob-blocks-single-button alignleft  wp-block-ob-blocks-button--animated width-100\"><a class=\"btn btn--purple new_tab_blank\" href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/sos-mid-career\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lire le rapport<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>Le recours aux outils num\u00e9riques au sein des organisations est complexe. Les participantes et les participants ont insist\u00e9 sur l\u2019importance de tester les outils num\u00e9riques pr\u00e9alablement \u00e0 leur mise en \u0153uvre, d\u2019offrir un soutien accru, de tenir compte des besoins divers des clients et d\u2019adopter les changements \u00e0 un rythme soutenable pour les gestionnaires comme pour les employ\u00e9es et employ\u00e9s.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Il conviendrait, lors de l\u2019\u00e9laboration des politiques l\u00e9gislatives et des programmes de financement marquant le d\u00e9but de l\u2019\u00e8re des technologies de pointe, d\u2019envisager d\u2019exiger l\u2019inclusion de programmes de formation visant \u00e0 am\u00e9liorer la litt\u00e9ratie num\u00e9rique des employ\u00e9es et employ\u00e9s de tous \u00e2ges et de toutes capacit\u00e9s.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"whats-next\" class=\"wp-block-ob-blocks-anchor-point short-content\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheImpact\"><img decoding=\"async\" class=\"wp-image-240819\" style=\"width: 22px;height: 14px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Vector-3.svg\" alt=\"\"> Prochaines \u00e9tapes<\/h3>\n\n\n\n<p>Le d\u00e9veloppement d\u2019outils d\u2019IA susceptibles d\u2019avoir un impact sur les travailleuses et travailleurs issus de groupes socioprofessionnels vuln\u00e9rables doit absolument \u00eatre encadr\u00e9 par des dispositions r\u00e9glementaires appropri\u00e9es. Les contributions soci\u00e9tales, telles que le d\u00e9ploiement de strat\u00e9gies gouvernementales et de mesures publiques li\u00e9es \u00e0 l\u2019intelligence artificielle, peuvent servir de r\u00e9f\u00e9rences pr\u00e9cieuses aux d\u00e9cisionnaires pour ce qui est de fa\u00e7onner les politiques et les investissements futurs en mati\u00e8re d\u2019emploi et de transformation num\u00e9rique.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n\n<div class=\"tab tab-content\" data-title=\"T\u00e9l\u00e9chargements de rapports\" data-tab=\"\" id=\"\" data-show-reports=\"yes\">\n        \n\n<div class=\"wp-block-columns container container--with-overflow is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\t\t<div class=\"display-reports display-tab\">\n\n\t\t\t\t\t\t<!-- PDF: 326155 | https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/10\/femmes-face-aux-defis-de-la-transformation-numerique-une-etude-de-cas-dans-le-secteur-des-assurances-3.pdf -->\t\t\t\t<div class=\"display-reports__report\">\n\t\t\t\t\t<div class=\"display-reports__report-img\" style=\"background-image: url('https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/report-cover.png')\"><\/div>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"display-reports__report-tags-container\">\n\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-primary\">Rapport de Perspectives<\/p>\n\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-secondary\">PDF<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h2 class=\"display-reports__report-title\">Perspectives du CCF<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"display-reports__report-link-container\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/10\/femmes-face-aux-defis-de-la-transformation-numerique-une-etude-de-cas-dans-le-secteur-des-assurances-3.pdf\"\n\t\t\t\t\t\t\tclass=\"display-reports__report-link\">T\u00e9l\u00e9charger\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\" alt=\"\"\n\t\t\t\t\t\t\t\tclass=\"display-reports__report-link-arrow\">\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"display-reports__report\">\n\t\t\t\t\t\t<div class=\"display-reports__report-img\" style=\"background-image: url('https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/cropped-shot-of-woman-using-digital-tablet-on-tabl-2024-11-18-14-32-38-utc-scaled.jpg')\"><\/div>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"display-reports__report-tags-container\">\n\t\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-primary\">Rapport de recherche<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-secondary\">\n\t\t\t\t\t\t\t\t\t\tPDF\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<h2 class=\"display-reports__report-title\">Points de vue des gestionnaires et des professionnelles et professionnels sur la transformation num\u00e9rique: entre automatisation et innovation du travail du personnel de soutien<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"display-reports__report-link-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/10\/FSC_CCF-CRIEVAT-Rapport-de-recherche-2022-03-01.pdf\"\n\t\t\t\t\t\t\t\tclass=\"display-reports__report-link\">T\u00e9l\u00e9charger\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\" alt=\"\"\n\t\t\t\t\t\t\t\t\tclass=\"display-reports__report-link-arrow\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n    <\/div>\n<\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"padding-16 no-margin-bottom has-black-color has-text-color has-background\" style=\"background-color:#0000000d\">Des questions sur notre travail ? Souhaitez-vous avoir acc\u00e8s \u00e0 un rapport en anglais ou en fran\u00e7ais ? Veuillez contacter <a href=\"mailto:communications@fsc-ccf.ca\">communications@fsc-ccf.ca<\/a>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"page-block cards-grid full-width-block card-style--default display-style--default page-block--white  \" >\n\t<div class=\"container container--with-overflow\">\n\t\t<h2 class=\"cards-grid__section-title heading-content section-title\">Plus de CCF<\/h2>\t\t\t\t<div class=\"overflow\">\n\t\t\t\n\t\t\t<div class=\"overflow__content cards-grid__grid large\">\n\t\t\t\n\t\t\t<div class=\"content-card content-card--project\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/2-eyed-seeing\/\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/08\/closeup-of-family-eyes-2022-12-16-00-48-04-utc-800x600.jpg\" alt=\"Closeup of family eyes\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/\">Projet<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/2-eyed-seeing\/\" target=\"_self\">Two-Eyed Seeing Network<\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tAo\u00fbt 2023\t\t<\/li>\n\n\t\t\t\t\t<li class=\"metadata__partners\">\n\t\t\t\t<div class=\"metadata__icon\"><svg width=\"12\" height=\"9\" viewBox=\"0 0 12 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Parnter Icon\" d=\"M0 9.00014V7.50014C0 7.19657 0.0795454 6.91755 0.238636 6.66309C0.397727 6.40862 0.609091 6.21443 0.872727 6.0805C1.43636 5.80371 2.00909 5.59612 2.59091 5.45773C3.17273 5.31934 3.76364 5.25014 4.36364 5.25014C4.96364 5.25014 5.55455 5.31934 6.13636 5.45773C6.71818 5.59612 7.29091 5.80371 7.85455 6.0805C8.11818 6.21443 8.32955 6.40862 8.48864 6.66309C8.64773 6.91755 8.72727 7.19657 8.72727 7.50014V9.00014H0ZM9.81818 9.00014V7.393C9.81818 7.00014 9.70682 6.62291 9.48409 6.2613C9.26136 5.89969 8.94546 5.58943 8.53636 5.3305C9 5.38407 9.43636 5.47559 9.84546 5.60505C10.2545 5.73451 10.6364 5.893 10.9909 6.0805C11.3182 6.25907 11.5682 6.45773 11.7409 6.67648C11.9136 6.89523 12 7.13407 12 7.393V9.00014H9.81818ZM4.36364 4.71443C3.76364 4.71443 3.25 4.5046 2.82273 4.08496C2.39545 3.66532 2.18182 3.16085 2.18182 2.57157C2.18182 1.98228 2.39545 1.47782 2.82273 1.05818C3.25 0.638532 3.76364 0.428711 4.36364 0.428711C4.96364 0.428711 5.47727 0.638532 5.90455 1.05818C6.33182 1.47782 6.54545 1.98228 6.54545 2.57157C6.54545 3.16085 6.33182 3.66532 5.90455 4.08496C5.47727 4.5046 4.96364 4.71443 4.36364 4.71443ZM9.81818 2.57157C9.81818 3.16085 9.60455 3.66532 9.17727 4.08496C8.75 4.5046 8.23636 4.71443 7.63636 4.71443C7.53636 4.71443 7.40909 4.70326 7.25455 4.68094C7.1 4.65862 6.97273 4.63407 6.87273 4.60728C7.11818 4.32157 7.30682 4.0046 7.43864 3.65639C7.57045 3.30818 7.63636 2.94657 7.63636 2.57157C7.63636 2.19657 7.57045 1.83496 7.43864 1.48675C7.30682 1.13853 7.11818 0.821568 6.87273 0.535854C7 0.491211 7.12727 0.462193 7.25455 0.4488C7.38182 0.435407 7.50909 0.428711 7.63636 0.428711C8.23636 0.428711 8.75 0.638532 9.17727 1.05818C9.60455 1.47782 9.81818 1.98228 9.81818 2.57157Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t<div class=\"metadata__list\">\n\t\t\t\t\t<span>Construction Foundation of British Columbia<\/span>\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tLe projet visait \u00e0 tester des m\u00e9thodes innovantes pour r\u00e9unir un groupe diversifi\u00e9, comprenant des communaut\u00e9s autochtones, des jeunes autochtones, des repr\u00e9sentants de l\u2019industrie et des employeurs, des experts en d\u00e9veloppement social et de la main-d\u2019\u0153uvre, ainsi que des fournisseurs de services \u00e9ducatifs et de formation.\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#d218c0\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/economie-inclusive\/\">\u00c9conomie inclusive<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<details class=\"related-reports\">\n\t\t<summary class=\"related-reports__summary\">\n\t\t\t<span class=\"related-reports__count\">2<\/span>\n\t\t\t<span class=\"related-reports__title\">Rapports associ\u00e9s<\/span>\n\t\t\t<span class=\"related-reports__icon\"><\/span>\n\t\t<\/summary>\n\t\t<ul class=\"related-reports__reports\">\n\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/03\/FSC-Construction-Foundation-of-BC_2ESN-Final-evaluation-report-2023_04_28-FINAL.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport d\u2019\u00e9valuation final<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">En anglais seulement<\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\tTwo-Eyed Seeing Network\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2026\/03\/two-eyed-seeing-network-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de Perspectives<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\tT\u00e9l\u00e9charger le rapport de perspective\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/details>\n\t<\/div>\n<\/div><div class=\"content-card content-card--project\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/renforcement-des-capacites-pour-les-petites-et-moyennes-entreprises-canadiennes\/\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/09\/side-view-diverse-happy-colleagues-men-african-bus-2022-10-04-01-44-57-utc-800x600.jpg\" alt=\"Two young men in front of a laptop, smiling\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/\">Projet<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/renforcement-des-capacites-pour-les-petites-et-moyennes-entreprises-canadiennes\/\" target=\"_self\">Renforcement des capacit\u00e9s des petites et moyennes entreprises canadiennes : Skills Bridge<\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tSeptembre 2024\t\t<\/li>\n\n\t\t\t\t\t<li class=\"metadata__partners\">\n\t\t\t\t<div class=\"metadata__icon\"><svg width=\"12\" height=\"9\" viewBox=\"0 0 12 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Parnter Icon\" d=\"M0 9.00014V7.50014C0 7.19657 0.0795454 6.91755 0.238636 6.66309C0.397727 6.40862 0.609091 6.21443 0.872727 6.0805C1.43636 5.80371 2.00909 5.59612 2.59091 5.45773C3.17273 5.31934 3.76364 5.25014 4.36364 5.25014C4.96364 5.25014 5.55455 5.31934 6.13636 5.45773C6.71818 5.59612 7.29091 5.80371 7.85455 6.0805C8.11818 6.21443 8.32955 6.40862 8.48864 6.66309C8.64773 6.91755 8.72727 7.19657 8.72727 7.50014V9.00014H0ZM9.81818 9.00014V7.393C9.81818 7.00014 9.70682 6.62291 9.48409 6.2613C9.26136 5.89969 8.94546 5.58943 8.53636 5.3305C9 5.38407 9.43636 5.47559 9.84546 5.60505C10.2545 5.73451 10.6364 5.893 10.9909 6.0805C11.3182 6.25907 11.5682 6.45773 11.7409 6.67648C11.9136 6.89523 12 7.13407 12 7.393V9.00014H9.81818ZM4.36364 4.71443C3.76364 4.71443 3.25 4.5046 2.82273 4.08496C2.39545 3.66532 2.18182 3.16085 2.18182 2.57157C2.18182 1.98228 2.39545 1.47782 2.82273 1.05818C3.25 0.638532 3.76364 0.428711 4.36364 0.428711C4.96364 0.428711 5.47727 0.638532 5.90455 1.05818C6.33182 1.47782 6.54545 1.98228 6.54545 2.57157C6.54545 3.16085 6.33182 3.66532 5.90455 4.08496C5.47727 4.5046 4.96364 4.71443 4.36364 4.71443ZM9.81818 2.57157C9.81818 3.16085 9.60455 3.66532 9.17727 4.08496C8.75 4.5046 8.23636 4.71443 7.63636 4.71443C7.53636 4.71443 7.40909 4.70326 7.25455 4.68094C7.1 4.65862 6.97273 4.63407 6.87273 4.60728C7.11818 4.32157 7.30682 4.0046 7.43864 3.65639C7.57045 3.30818 7.63636 2.94657 7.63636 2.57157C7.63636 2.19657 7.57045 1.83496 7.43864 1.48675C7.30682 1.13853 7.11818 0.821568 6.87273 0.535854C7 0.491211 7.12727 0.462193 7.25455 0.4488C7.38182 0.435407 7.50909 0.428711 7.63636 0.428711C8.23636 0.428711 8.75 0.638532 9.17727 1.05818C9.60455 1.47782 9.81818 1.98228 9.81818 2.57157Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t<div class=\"metadata__list\">\n\t\t\t\t\t<span>Ontario Chamber of Commerce<\/span>\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tCe projet visait \u00e0 comprendre les besoins des PME en mati\u00e8re de comp\u00e9tences et de formation, ainsi que les obstacles rencontr\u00e9s dans l\u2019acc\u00e8s aux comp\u00e9tences, \u00e0 la formation et aux talents.\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#ef9f00\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/adaptabilite-des-pme\/\">Adaptabilit\u00e9 des PME<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<details class=\"related-reports\">\n\t\t<summary class=\"related-reports__summary\">\n\t\t\t<span class=\"related-reports__count\">2<\/span>\n\t\t\t<span class=\"related-reports__title\">Rapports associ\u00e9s<\/span>\n\t\t\t<span class=\"related-reports__icon\"><\/span>\n\t\t<\/summary>\n\t\t<ul class=\"related-reports__reports\">\n\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/09\/Evaluation-preliminaire-d-Acces-competences.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">\u00c9valuation Pr\u00e9liminaire  <\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\u00c9valuation Pr\u00e9liminaire d\u2019Acc\u00e8s comp\u00e9tences\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2026\/02\/renforcement-des-capacites-des-petites-et-moyennes-entreprises-canadiennes-skills-bridge.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de Perspectives<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\tT\u00e9l\u00e9charger le rapport de perspective\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/details>\n\t<\/div>\n<\/div><div class=\"content-card content-card--project\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/real-school\/\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/03\/urban-rez-solutions-social-entreprise-image-800x600.jpg\" alt=\"Young student wearing a bagpack smiling.\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/\">Projet<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/real-school\/\" target=\"_self\">L\u2019\u00e9cole R.E.A.L. (Reality, Education, Applied, Life Skills)<\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tNovembre 2024\t\t<\/li>\n\n\t\t\t\t\t<li class=\"metadata__partners\">\n\t\t\t\t<div class=\"metadata__icon\"><svg width=\"12\" height=\"9\" viewBox=\"0 0 12 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Parnter Icon\" d=\"M0 9.00014V7.50014C0 7.19657 0.0795454 6.91755 0.238636 6.66309C0.397727 6.40862 0.609091 6.21443 0.872727 6.0805C1.43636 5.80371 2.00909 5.59612 2.59091 5.45773C3.17273 5.31934 3.76364 5.25014 4.36364 5.25014C4.96364 5.25014 5.55455 5.31934 6.13636 5.45773C6.71818 5.59612 7.29091 5.80371 7.85455 6.0805C8.11818 6.21443 8.32955 6.40862 8.48864 6.66309C8.64773 6.91755 8.72727 7.19657 8.72727 7.50014V9.00014H0ZM9.81818 9.00014V7.393C9.81818 7.00014 9.70682 6.62291 9.48409 6.2613C9.26136 5.89969 8.94546 5.58943 8.53636 5.3305C9 5.38407 9.43636 5.47559 9.84546 5.60505C10.2545 5.73451 10.6364 5.893 10.9909 6.0805C11.3182 6.25907 11.5682 6.45773 11.7409 6.67648C11.9136 6.89523 12 7.13407 12 7.393V9.00014H9.81818ZM4.36364 4.71443C3.76364 4.71443 3.25 4.5046 2.82273 4.08496C2.39545 3.66532 2.18182 3.16085 2.18182 2.57157C2.18182 1.98228 2.39545 1.47782 2.82273 1.05818C3.25 0.638532 3.76364 0.428711 4.36364 0.428711C4.96364 0.428711 5.47727 0.638532 5.90455 1.05818C6.33182 1.47782 6.54545 1.98228 6.54545 2.57157C6.54545 3.16085 6.33182 3.66532 5.90455 4.08496C5.47727 4.5046 4.96364 4.71443 4.36364 4.71443ZM9.81818 2.57157C9.81818 3.16085 9.60455 3.66532 9.17727 4.08496C8.75 4.5046 8.23636 4.71443 7.63636 4.71443C7.53636 4.71443 7.40909 4.70326 7.25455 4.68094C7.1 4.65862 6.97273 4.63407 6.87273 4.60728C7.11818 4.32157 7.30682 4.0046 7.43864 3.65639C7.57045 3.30818 7.63636 2.94657 7.63636 2.57157C7.63636 2.19657 7.57045 1.83496 7.43864 1.48675C7.30682 1.13853 7.11818 0.821568 6.87273 0.535854C7 0.491211 7.12727 0.462193 7.25455 0.4488C7.38182 0.435407 7.50909 0.428711 7.63636 0.428711C8.23636 0.428711 8.75 0.638532 9.17727 1.05818C9.60455 1.47782 9.81818 1.98228 9.81818 2.57157Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t<div class=\"metadata__list\">\n\t\t\t\t\t<span>Urban Rez Solutions Social Entreprise<\/span>\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tUrban Rez Solutions Social Enterprise a con\u00e7u l\u2019\u00e9cole R.E.A.L., destin\u00e9e \u00e0 aider les jeunes noirs, autochtones et racis\u00e9s issus de milieux d\u00e9favoris\u00e9s \u00e0 d\u00e9finir leurs int\u00e9r\u00eats professionnels et \u00e0 les poursuivre.\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#d218c0\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/economie-inclusive\/\">\u00c9conomie inclusive<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<details class=\"related-reports\">\n\t\t<summary class=\"related-reports__summary\">\n\t\t\t<span class=\"related-reports__count\">2<\/span>\n\t\t\t<span class=\"related-reports__title\">Rapports associ\u00e9s<\/span>\n\t\t\t<span class=\"related-reports__icon\"><\/span>\n\t\t<\/summary>\n\t\t<ul class=\"related-reports__reports\">\n\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/FSC-Urban-Rez-R.E.A.L-Document-Review-Report-June-2023.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport d\u2019\u00e9valuation<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">pdf<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">En anglais seulement<\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\tEvaluation of Urban Rez Solutions Social Enterprise\u2019s (URSSE) Reality, Education, Applied, Life (R.E.A.L.) School Project\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/02\/lecole-r-e-a-l-reality-education-applied-life-skills-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de Perspectives<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\tT\u00e9l\u00e9charger le rapport de perspective\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/details>\n\t<\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projects-and-research-archive\/\" class=\"cards-grid__view-all heading-content\"><span>Afficher tout<\/span><span class=\"triangle triangle--right\"><\/span><\/a>\n\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n\n<p class=\"padding-16 no-margin-bottom citation has-black-color has-text-color has-background\" style=\"background-color:#0000000d\"><strong>Comment Citer Ce Rapport<\/strong><br>Brown, C.-M. (2025). Rapport de perspectives de projet&nbsp;: Femmes face aux d\u00e9fis de la transformation num\u00e9rique&nbsp;: une \u00e9tude de cas dans le secteur des assurances, Universit\u00e9 Laval Toronto&nbsp;: Centre des Comp\u00e9tences futures. https:\/\/fsc-ccf.ca\/fr\/projets\/women-insurance\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La pand\u00e9mie de COVID-19 a acc\u00e9l\u00e9r\u00e9 la transformation num\u00e9rique, entra\u00eenant de nombreux changements dans les interactions sociales au travail. Dans son traitement du sujet, le projet met l\u2019accent sur la mani\u00e8re dont les femmes occupant des postes dans le domaine du service \u00e0 la client\u00e8le, qui ont habituellement fait des \u00e9tudes secondaires ou coll\u00e9giales, et travaillant \u00e0 distance pour des compagnies d\u2019assurance de la r\u00e9gion de Chaudi\u00e8re-Appalaches au Qu\u00e9bec, s\u2019adaptent \u00e0 ces changements.<\/p>\n","protected":false},"menu_order":0,"template":"custom-project-insight-report.php","tags":[],"region":[133],"project_type":[],"populations":[1642],"themes":[1549,1548,1630,1554],"class_list":["post-325302","project","type-project","status-publish","hentry","region-quebec-fr","populations-women-fr","themes-adaptabilite-des-pme","themes-economie-inclusive","themes-intelligence-artificielle","themes-technologie-et-automatisation"],"acf":{"anchors":[{"anchor_name":"Sommaire","anchor_link":"#executive-summary"},{"anchor_name":"L\u2019enjeu","anchor_link":"#the-issue"},{"anchor_name":"Ce que nous examinons","anchor_link":"#what-were-investigating"},{"anchor_name":"Ce que nous apprenons","anchor_link":"#what-were-learning"},{"anchor_name":"Pourquoi c\u2019est important","anchor_link":"#why-it-matters"},{"anchor_name":"Prochaines \u00e9tapes","anchor_link":"#whats-next"}],"contributors":"<p>Chloe-Marie Brown,<br \/>\n<em>Analyste des politiques<\/em><\/p>\n","scorecard_content":false,"reports_rows":{"report":[{"title":"Points de vue des gestionnaires et des professionnelles et professionnels sur la transformation num\u00e9rique: entre automatisation et innovation du travail du personnel de soutien","image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/cropped-shot-of-woman-using-digital-tablet-on-tabl-2024-11-18-14-32-38-utc-scaled.jpg","primary_tag":"Rapport de recherche","secondary_tags":[{"tag":"PDF"}],"link":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/10\/FSC_CCF-CRIEVAT-Rapport-de-recherche-2022-03-01.pdf","file":false}]},"source":"","hero_image":false,"slider_image":false,"authors":"","authors_colour":[],"show_post_date":[],"report":true,"file_secondary_tags":false,"report_image":false,"external_linkout":[],"investment":"1 018 676 $","file_upload":false,"report_sort_name":"","report_link":"","thumbnail_image":{"ID":21584,"id":21584,"title":"laval-inline","filename":"laval-inline.jpg","filesize":271840,"url":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline.jpg","link":"https:\/\/fsc-ccf.ca\/fr\/laval-inline-2\/","alt":"Two people having a conversation while working on laptops","author":"1","description":"","caption":"","name":"laval-inline-2","status":"inherit","uploaded_to":0,"date":"2020-05-01 14:17:33","modified":"2021-05-17 15:34:25","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/fsc-ccf.ca\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-300x169.jpg","medium-width":300,"medium-height":169,"medium_large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-768x432.jpg","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1024x576.jpg","large-width":1024,"large-height":576,"1536x1536":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1536x864.jpg","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline.jpg","2048x2048-width":1920,"2048x2048-height":1080,"preview":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-10x6.jpg","preview-width":10,"preview-height":6,"content-card-thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-800x600.jpg","content-card-thumbnail-width":800,"content-card-thumbnail-height":600,"slider-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1600x1080.jpg","slider-image-width":1600,"slider-image-height":1080,"hero-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline.jpg","hero-image-width":1920,"hero-image-height":1080,"inline-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline-1024x512.jpg","inline-image-width":1024,"inline-image-height":512,"content-card-thumbnail-vertical":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/laval-inline.jpg","content-card-thumbnail-vertical-width":400,"content-card-thumbnail-vertical-height":225}},"partners":[{"ID":21678,"post_author":"16","post_date":"2020-05-01 15:59:18","post_date_gmt":"2020-05-01 19:59:18","post_content":"","post_title":"Universit\u00e9 Laval","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"universite-laval","to_ping":"","pinged":"","post_modified":"2021-04-04 17:05:05","post_modified_gmt":"2021-04-04 21:05:05","post_content_filtered":"","post_parent":0,"guid":"https:\/\/fsc-ccf.ca\/?post_type=partner&#038;p=21678","menu_order":0,"post_type":"partner","post_mime_type":"","comment_count":"0","filter":"raw"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Femmes face aux d\u00e9fis de la transformation num\u00e9rique\u00a0: une \u00e9tude de cas dans le secteur des assurances - Future Skills Centre \u2022 Centre des Comp\u00e9tences futures<\/title>\n<meta name=\"description\" content=\"La pand\u00e9mie de COVID-19 a acc\u00e9l\u00e9r\u00e9 la transformation 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