{"id":322896,"date":"2025-09-15T15:44:39","date_gmt":"2025-09-15T19:44:39","guid":{"rendered":"https:\/\/fsc-ccf.ca\/projects\/scale-learning-lab\/"},"modified":"2025-09-18T16:22:02","modified_gmt":"2025-09-18T20:22:02","slug":"scale-learning-lab","status":"publish","type":"project","link":"https:\/\/fsc-ccf.ca\/fr\/projets\/scale-learning-lab\/","title":{"rendered":"Scale Learning Lab"},"content":{"rendered":"\n<div class=\"tabs style-white\" id=\"main-tabs\">\n    <ul id=\"tabs-nav\">\n\n    <\/ul>\n    <div class=\"tabs-content\">\n        \n\n\n<div class=\"tab tab-content\" data-title=\"Perspectives du CCF\" data-tab=\"\" id=\"\" data-show-reports=\"no\">\n        \n\n<div class=\"wp-block-group container container--with-overflow is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"insight-report__sidebar\">\n    <div class=\"insight-report__sidebar--container\">\n        <div class=\"insight-report__sidebar--details\">\n                            <div class=\"insight-report__partner\">\n                    <p class=\"is-style-slug insight-report__partner-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/partners.svg\" alt=\"\"\n                            class=\"insight-report__partner-icon\"> <strong>Partenaires<\/strong>\n                    <\/p>\n                    \n                        <p class=\"insight-report__partner-p\"><a href=\"https:\/\/fsc-ccf.ca\/fr\/partner\/scale-hospitality-group\/\"\n                                target=\"_blank\" rel=\"noreferrer noopener\">Scale Hospitality Group<\/a><\/p>\n                    \n                <\/div>\n            \n                            <div class=\"insight-report__location\">\n                    <p class=\"is-style-slug  insight-report__location-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/location.svg\" alt=\"\"\n                            class=\"insight-report__location-icon\"> <strong>Emplacements<\/strong>\n                    <\/p>\n                                            <p class=\"insight-report__location-p\">Ontario<\/p>\n                                            <p class=\"insight-report__location-p\">Partout au Canada<\/p>\n                    \n                <\/div>\n                                        <div class=\"insight-report__investment\">\n                    <p class=\"is-style-slug insight-report__investment-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/investment.svg\" alt=\"\"\n                            class=\"insight-report__investment-icon\"> <strong>FONDS VERS\u00c9S<\/strong>\n                    <\/p>\n                    <p class=\"insight-report__investment-p\">\n                        1 535 489 $<\/p>\n\n                <\/div>\n                        <div class=\"insight-report__published\">\n                <p class=\"insight-report__published-title\">\n                    <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/published.svg\" alt=\"\"\n                        class=\"insight-report__published-icon\"> Publi\u00e9                <\/p>\n                <p class=\"insight-report__published-p\">Septembre 2025<\/p>\n\n            <\/div>\n                            <div class=\"insight-report__contributors\">\n\n                    <p class=\"is-style-slug insight-report__investment-title insight-report__contributors-title\">\n                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/contributors.svg\" alt=\"\"\n                            class=\"insight-report__investment-icon\"> <strong>Collaborateur<\/strong>\n                    <\/p>\n                    <div class=\"insight-report__contributors-p\">\n                        <p>Gabrielle Dark<\/p>\n<\/div>\n                <\/div>\n                    <\/div>\n\n        <div class=\"insight-report__sidebar--sticky\">\n                            <div class=\"insight-report__sidebar--button-container\">\n                    <a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/scale-learning-lab-4.pdf\"\n                        class=\"insight-report__sidebar--button\" target=\"_blank\"><span>T\u00e9l\u00e9charger<\/span><br>\n                        le rapport de perspective                        <img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\"\n                            alt=\"\" class=\"insight-report__sidebar--button-img\"><\/a>\n                <\/div>\n            \n            <div class=\"insight-report__sidebar--anchors-container\">\n                <div class=\"insight-report__sidebar--anchors\">\n                    <p class=\"insight-report__sidebar--anchors--text\"><span>DANS CE RAPPORT<\/span><\/p>\n                                            <a href=\"#executive-summary\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Sommaire<\/span><\/a>                        <a href=\"#the-issue\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>L\u2019enjeu<\/span><\/a>                        <a href=\"#what-were-investigating\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Ce que nous examinons<\/span><\/a>                        <a href=\"#what-were-learning\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Ce que nous apprenons<\/span><\/a>                        <a href=\"#why-it-matters\"\n                            class=\"insight-report__sidebar--anchors-anchor\"><span>Pourquoi c\u2019est important<\/span><\/a>                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"executive-summary\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheChallenge\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Frame.svg\" alt=\"\"> Sommaire<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color\">Le Scale Learning Lab (laboratoire d\u2019apprentissage Scale) a \u00e9t\u00e9 \u00e9labor\u00e9 pour rem\u00e9dier \u00e0 la p\u00e9nurie continue de talents dans le secteur de l\u2019accueil gr\u00e2ce \u00e0 un mod\u00e8le de formation innovant et dirig\u00e9 par le secteur. En associant apprentissage num\u00e9rique et formation pratique, le laboratoire d\u2019apprentissage permet de doter les professionnels de l\u2019accueil des comp\u00e9tences n\u00e9cessaires pour r\u00e9ussir dans un secteur en \u00e9volution rapide. Ce laboratoire a \u00e9t\u00e9 cr\u00e9\u00e9 pour relever les principaux d\u00e9fis relatifs \u00e0 la main-d\u2019\u0153uvre, comme les taux de roulement \u00e9lev\u00e9s, l\u2019\u00e9volution des attentes des consommateurs et des consommatrices, et la demande croissante de prestation de services num\u00e9riques.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\"><\/p>\n\n\n\n<div class=\"wp-block-group key-insights-grey has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#0000000d\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\"><strong><strong>Perspectives cl\u00e9s<\/strong><\/strong><\/h5>\n\n\n\n<p class=\"is-style-default is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px;margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No.svg\" alt=\"\">Scale a dispens\u00e9 cinq cours en ligne, con\u00e7us et anim\u00e9s par des sp\u00e9cialistes du secteur, qui ont tous \u00e9t\u00e9 \u00e9labor\u00e9s conform\u00e9ment aux normes d\u2019accr\u00e9ditation d\u2019eCampus Ontario.<\/p>\n\n\n\n<p class=\"is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px; margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No-1.svg\" alt=\"\">Le format de formation rapide s\u2019est impos\u00e9 comme l\u2019approche pr\u00e9f\u00e9r\u00e9e tant des participants et des participantes que des partenaires du secteur, car il a permis aux stagiaires d\u2019int\u00e9grer le march\u00e9 du travail dans un d\u00e9lai de\u00a090\u00a0jours.<\/p>\n\n\n\n<p class=\"is-flex\"><img decoding=\"async\" class=\"wp-image-243230\" style=\"width: 40px; margin-right: 16px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/No-2.svg\" alt=\"\">Le Scale Learning Lab a constat\u00e9 qu\u2019il devait adapter son calendrier de formation aux pics de recrutement dans le secteur, en avril et en octobre, en augmentant le nombre de s\u00e9ances de formation par semaine pendant ces p\u00e9riodes de forte demande.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"the-issue\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheChallenge\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 12px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Vector-2.svg\" alt=\"\"> L\u2019enjeu<\/h3>\n\n\n\n<div class=\"wp-block-group flex-print is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Le secteur de l\u2019accueil est connu pour son march\u00e9 du travail dynamique, qui comprend un large \u00e9ventail de postes, allant du personnel de cuisine \u00e0 la haute direction. Les taux de roulement \u00e9lev\u00e9s et la demande croissante de travailleuses et de travailleurs qualifi\u00e9s repr\u00e9sentent un d\u00e9fi constant dans ce secteur. Pendant la pand\u00e9mie de COVID-19, une grande partie des talents s\u2019est orient\u00e9e vers des secteurs offrant une meilleure stabilit\u00e9 d\u2019emploi. En cons\u00e9quence, le secteur canadien de l\u2019accueil a d\u00fb faire face \u00e0 une p\u00e9nurie structurelle de talents qui s\u2019est prolong\u00e9e au-del\u00e0 des cycles \u00e9conomiques habituels.<\/p>\n\n\n\n<p>Parall\u00e8lement, l\u2019\u00e9volution des attentes des consommateurs et des consommatrices a modifi\u00e9 la prestation des services. La demande d\u2019interaction num\u00e9rique, de services sans contact et de normes de propret\u00e9 et de s\u00e9curit\u00e9 accrues a renforc\u00e9 le besoin d\u2019une main-d\u2019\u0153uvre dot\u00e9e de comp\u00e9tences num\u00e9riques et de comp\u00e9tences avanc\u00e9es en services \u00e0 la client\u00e8le, qui accorde la priorit\u00e9 \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client.<\/p>\n\n\n\n<p>Les perceptions selon lesquelles les possibilit\u00e9s de carri\u00e8re \u00e0 long terme sont limit\u00e9es constituent un autre d\u00e9fi pour le secteur de l\u2019accueil. Les emplois dans ce secteur sont souvent consid\u00e9r\u00e9s comme temporaires ou compl\u00e9mentaires et non comme des parcours professionnels viables \u00e0 long terme. Le Scale Learning Lab vise \u00e0 rem\u00e9dier \u00e0 cette situation en cr\u00e9ant des parcours de carri\u00e8re et en dotant les travailleurs et les travailleuses des comp\u00e9tences g\u00e9n\u00e9rales essentielles.&nbsp;<\/p>\n\n\n\n<p>Apr\u00e8s discussion avec des leaders du secteur, Scale a soulign\u00e9 la n\u00e9cessit\u00e9 de disposer d\u2019une main-d\u2019\u0153uvre adaptable qui permette de r\u00e9pondre aux \u00e9volutions du march\u00e9 et aux fluctuations saisonni\u00e8res, mettant ainsi en avant l\u2019importance de la solidit\u00e9 et de la souplesse des infrastructures de formation.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large img-gradient purple\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1024x683.jpg\" alt=\"Cashier at restaurant working on a computer.\" class=\"wp-image-22057\" srcset=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1024x683.jpg 1024w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-300x200.jpg 300w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-768x512.jpg 768w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1536x1025.jpg 1536w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-10x7.jpg 10w, https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"what-were-investigating\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"EnterIMM\"><img decoding=\"async\" class=\"wp-image-240812\" style=\"width: 24px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1.svg\" alt=\"\"> Ce que nous examinons<\/h3>\n\n\n\n<p>Le Scale Learning Lab a \u00e9t\u00e9 \u00e9labor\u00e9 pour rem\u00e9dier \u00e0 la p\u00e9nurie persistante de talents dans le secteur de l\u2019accueil gr\u00e2ce \u00e0 un mod\u00e8le de formation innovant et ax\u00e9 sur la technologie. Le projet consistait \u00e0 mettre en place un syst\u00e8me de diffusion en direct de programmes de formation rapide de la main-d\u2019\u0153uvre accessibles \u00e0 l\u2019\u00e9chelle nationale, parall\u00e8lement \u00e0 des modules de formation asynchrone dirig\u00e9s par le secteur. L\u2019un des principaux objectifs \u00e9tait de collaborer avec les leaders du secteur afin de d\u00e9terminer les comp\u00e9tences essentielles pour la formation, le maintien en poste et l\u2019attraction des talents. En outre, le projet a exploit\u00e9 l\u2019information sur le march\u00e9 du travail pour analyser des donn\u00e9es qualitatives et quantitatives, ce qui a permis de cerner les nouveaux besoins en comp\u00e9tences et de faciliter la planification de carri\u00e8re.&nbsp;<\/p>\n\n\n\n<p>L\u2019atelier culinaire (Training Kitchen) du laboratoire d\u2019apprentissage avait pour objectif de fournir une exp\u00e9rience op\u00e9rationnelle pratique aux stagiaires tout en soutenant une vingtaine de restaurants dans le secteur des loisirs, \u00e0 Toronto. Il a permis de dispenser cinq cours en ligne, con\u00e7us et anim\u00e9s par des sp\u00e9cialistes du secteur, qui ont tous \u00e9t\u00e9 \u00e9labor\u00e9s conform\u00e9ment aux normes d\u2019accr\u00e9ditation d\u2019eCampus Ontario.&nbsp;<\/p>\n\n\n\n<p>Le mod\u00e8le de formation int\u00e8gre une exp\u00e9rience pratique dans des postes en salle comme en cuisine, afin de garantir que les participants et les participantes acqui\u00e8rent des connaissances pratiques dans un v\u00e9ritable environnement de restauration. Le programme de formation du personnel de cuisine d\u00e9bute par un apprentissage asynchrone et se poursuit par une s\u00e9ance intensive de trois jours en personne au centre de formation du laboratoire d\u2019apprentissage (Learning Lab Training Centre). Lors de cette s\u00e9ance, des petits groupes de six \u00e0 huit participants et participantes ont suivi une formation pratique sur la gestion de la cha\u00eene de production en cuisine, sur l\u2019utilisation de la technologie dans le traitement des commandes, sur les exigences particuli\u00e8res et sur le contr\u00f4le des stocks. Le programme de formation du personnel en salle suivait la m\u00eame structure, en associant apprentissage en ligne et s\u00e9ances en personne ax\u00e9es sur l\u2019interaction avec la client\u00e8le, la qualit\u00e9 du service et l\u2019exp\u00e9rience client.<\/p>\n\n\n\n<p>En plus de la formation au service, les stagiaires en salle et en cuisine ont re\u00e7u une formation approfondie sur les technologies essentielles \u00e0 la gestion d\u2019un restaurant, comme les syst\u00e8mes de r\u00e9servation, les outils de prise de commande et les syst\u00e8mes de livraison des commandes.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"what-were-learning\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheResult\"><img decoding=\"async\" class=\"wp-image-240819\" style=\"width: 24px;height: 24px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1-1.svg\" alt=\"\"> Ce que nous apprenons<\/h3>\n\n\n\n<p>Plusieurs enseignements importants se d\u00e9gagent de ces travaux. Le mod\u00e8le d\u2019apprentissage hybride s\u2019est r\u00e9v\u00e9l\u00e9 tr\u00e8s efficace pour am\u00e9liorer le maintien des connaissances et la mise en pratique des comp\u00e9tences. La souplesse du calendrier de formation a permis au Scale Learning Lab de r\u00e9pondre en temps r\u00e9el aux besoins du secteur, tandis que la disponibilit\u00e9 accrue des \u00e9quipes de formation a directement am\u00e9lior\u00e9 les r\u00e9sultats des stagiaires. Le format de formation rapide s\u2019est impos\u00e9 comme l\u2019approche pr\u00e9f\u00e9r\u00e9e tant des participants et des participantes que des partenaires du secteur, car il a permis aux stagiaires d\u2019int\u00e9grer le march\u00e9 du travail dans un d\u00e9lai de&nbsp;90&nbsp;jours, contre six mois dans le cadre d\u2019autres programmes.&nbsp;<\/p>\n\n\n\n<p>L\u2019int\u00e9gration des commentaires du secteur s\u2019est av\u00e9r\u00e9e cruciale pour garantir que la formation demeure pertinente et adapt\u00e9e \u00e0 l\u2019\u00e9volution des conditions du march\u00e9. L\u2019un des changements les plus marquants survenus pendant ce projet a \u00e9t\u00e9 la r\u00e9duction du nombre de participants et de participantes aux s\u00e9ances en personne, qui est pass\u00e9 de huit-dix \u00e0 un maximum de six, ce qui a permis de personnaliser davantage la formation et d\u2019am\u00e9liorer les r\u00e9sultats d\u2019apprentissage. Le laboratoire a \u00e9galement constat\u00e9 qu\u2019il devait adapter son calendrier de formation aux pics de recrutement dans le secteur, en avril et en octobre, en passant de deux \u00e0 quatre s\u00e9ances de formation par semaine pendant ces p\u00e9riodes de forte demande. Cette r\u00e9activit\u00e9 permet de r\u00e9pondre aux fluctuations saisonni\u00e8res de la demande de comp\u00e9tences.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"why-it-matters\" class=\"wp-block-ob-blocks-anchor-point\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"TheImpact\"><img decoding=\"async\" class=\"wp-image-240819\" style=\"width: 22px;height: 22px;margin-right: 10px;position: relative; top: -2px;\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/07\/Fill-1-2.svg\" alt=\"\"> Pourquoi c\u2019est important<\/h3>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column margin-bottom-0 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p>Le Scale Learning Lab associe exp\u00e9rience pratique et formation structur\u00e9e, cr\u00e9ant ainsi un mod\u00e8le de formation \u00e9volutif et dirig\u00e9 par le secteur qui permet de rem\u00e9dier \u00e0 la p\u00e9nurie continue de talents dans le secteur de l\u2019accueil. Ce mod\u00e8le de formation associe apprentissage num\u00e9rique et formation pratique afin de doter les professionnels de l\u2019accueil des comp\u00e9tences n\u00e9cessaires pour r\u00e9ussir dans le secteur.&nbsp;<\/p>\n\n\n\n<p>Cette approche rev\u00eat une importance particuli\u00e8re dans la mesure o\u00f9 le secteur de l\u2019accueil continue de faire face \u00e0 des d\u00e9fis relatifs \u00e0 la main-d\u2019\u0153uvre, comme les taux de roulement \u00e9lev\u00e9s, l\u2019\u00e9volution des attentes des consommateurs et des consommatrices, et le r\u00f4le croissant de la technologie dans la prestation des services. En offrant un parcours d\u2019apprentissage structur\u00e9 et adaptable, le Scale Learning Lab permet non seulement d\u2019am\u00e9liorer l\u2019employabilit\u00e9 des travailleurs et des travailleuses, mais aussi de renforcer la r\u00e9silience \u00e0 long terme du secteur.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"\" class=\"wp-block-ob-blocks-anchor-point short-content\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gradient-top purple is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n\n<div class=\"tab tab-content\" data-title=\"T\u00e9l\u00e9chargements de rapports\" data-tab=\"\" id=\"\" data-show-reports=\"yes\">\n        \n\n<div class=\"wp-block-columns container container--with-overflow is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\t\t<div class=\"display-reports display-tab\">\n\n\t\t\t\t\t\t<!-- PDF: 322901 | https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/scale-learning-lab-4.pdf -->\t\t\t\t<div class=\"display-reports__report\">\n\t\t\t\t\t<div class=\"display-reports__report-img\" style=\"background-image: url('https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/report-cover.png')\"><\/div>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"display-reports__report-tags-container\">\n\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-primary\">Rapport de Perspectives<\/p>\n\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-secondary\">PDF<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h2 class=\"display-reports__report-title\">Perspectives du CCF<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"display-reports__report-link-container\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/scale-learning-lab-4.pdf\"\n\t\t\t\t\t\t\tclass=\"display-reports__report-link\">T\u00e9l\u00e9charger\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\" alt=\"\"\n\t\t\t\t\t\t\t\tclass=\"display-reports__report-link-arrow\">\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"display-reports__report\">\n\t\t\t\t\t\t<div class=\"display-reports__report-img\" style=\"background-image: url('https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-16-at-10.19.28-AM.png')\"><\/div>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"display-reports__report-tags-container\">\n\t\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-primary\">Rapport d\u2019\u00e9valuation<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-secondary\">\n\t\t\t\t\t\t\t\t\t\tPDF\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"display-reports__report-tags-secondary\">\n\t\t\t\t\t\t\t\t\t\tEn anglais seulement\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<h2 class=\"display-reports__report-title\">Scale Learning Lab End of Project Report<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"display-reports__report-link-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/Scale-Learning-Lab-Final-Report.pdf\"\n\t\t\t\t\t\t\t\tclass=\"display-reports__report-link\">T\u00e9l\u00e9charger\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/download-i-r-arrow.svg\" alt=\"\"\n\t\t\t\t\t\t\t\t\tclass=\"display-reports__report-link-arrow\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n    <\/div>\n<\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"padding-16 no-margin-bottom has-black-color has-text-color has-background\" style=\"background-color:#0000000d\">Des questions sur notre travail ? Souhaitez-vous avoir acc\u00e8s \u00e0 un rapport en anglais ou en fran\u00e7ais ? Veuillez contacter communications@fsc-ccf.ca.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"page-block cards-grid full-width-block card-style--default display-style--default page-block--white  \" >\n\t<div class=\"container container--with-overflow\">\n\t\t<h2 class=\"cards-grid__section-title heading-content section-title\">Plus de CCF<\/h2>\t\t\t\t<div class=\"overflow\">\n\t\t\t\n\t\t\t<div class=\"overflow__content cards-grid__grid large\">\n\t\t\t\n\t\t\t<div class=\"content-card content-card--research\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/www.conferenceboard.ca\/focus-areas\/indigenous-northern-communities\/future-skills\/11601\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2022\/04\/damon-on-road-Gr-ct5pXpj8-unsplash-800x600.jpg\" alt=\"homes in northern Canada\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/recherche\/\">Recherche<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/www.conferenceboard.ca\/focus-areas\/indigenous-northern-communities\/future-skills\/11601\" target=\"_blank\">Cr\u00e9er des liens: multiplier les possibilit\u00e9s des Inuits<img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/themes\/ob-fsc-2.0\/images\/icons\/external-link.svg\" alt=\"external link icon\"\/><\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tAvril 2022\t\t<\/li>\n\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tLes industries et les institutions publiques li\u00e9es aux collectivit\u00e9s inuites ont la responsabilit\u00e9 de favoriser l\u2019emploi des Inuits et de montrer l\u2019exemple. Ceux qui le font b\u00e9n\u00e9ficieront \u00e9galement d\u2019une capacit\u00e9 accrue, de l\u2019expertise inuite et d\u2019investissements sociaux. \t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#d218c0\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/economie-inclusive\/\">\u00c9conomie inclusive<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div><div class=\"content-card content-card--project\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/quality-of-work-and-remote-work\/\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/08\/young-successful-african-american-businesswoman-st-2022-08-14-04-19-08-utc-1024x683-1-800x600.jpg\" alt=\"Young successful businesswoman working on laptop remotely and talking on smart phone with colleagues\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/\">Projet<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projets\/quality-of-work-and-remote-work\/\" target=\"_self\">Suivi du t\u00e9l\u00e9travail au canada : soutien ou surveillance<\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tJuillet 2023\t\t<\/li>\n\n\t\t\t\t\t<li class=\"metadata__partners\">\n\t\t\t\t<div class=\"metadata__icon\"><svg width=\"12\" height=\"9\" viewBox=\"0 0 12 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Parnter Icon\" d=\"M0 9.00014V7.50014C0 7.19657 0.0795454 6.91755 0.238636 6.66309C0.397727 6.40862 0.609091 6.21443 0.872727 6.0805C1.43636 5.80371 2.00909 5.59612 2.59091 5.45773C3.17273 5.31934 3.76364 5.25014 4.36364 5.25014C4.96364 5.25014 5.55455 5.31934 6.13636 5.45773C6.71818 5.59612 7.29091 5.80371 7.85455 6.0805C8.11818 6.21443 8.32955 6.40862 8.48864 6.66309C8.64773 6.91755 8.72727 7.19657 8.72727 7.50014V9.00014H0ZM9.81818 9.00014V7.393C9.81818 7.00014 9.70682 6.62291 9.48409 6.2613C9.26136 5.89969 8.94546 5.58943 8.53636 5.3305C9 5.38407 9.43636 5.47559 9.84546 5.60505C10.2545 5.73451 10.6364 5.893 10.9909 6.0805C11.3182 6.25907 11.5682 6.45773 11.7409 6.67648C11.9136 6.89523 12 7.13407 12 7.393V9.00014H9.81818ZM4.36364 4.71443C3.76364 4.71443 3.25 4.5046 2.82273 4.08496C2.39545 3.66532 2.18182 3.16085 2.18182 2.57157C2.18182 1.98228 2.39545 1.47782 2.82273 1.05818C3.25 0.638532 3.76364 0.428711 4.36364 0.428711C4.96364 0.428711 5.47727 0.638532 5.90455 1.05818C6.33182 1.47782 6.54545 1.98228 6.54545 2.57157C6.54545 3.16085 6.33182 3.66532 5.90455 4.08496C5.47727 4.5046 4.96364 4.71443 4.36364 4.71443ZM9.81818 2.57157C9.81818 3.16085 9.60455 3.66532 9.17727 4.08496C8.75 4.5046 8.23636 4.71443 7.63636 4.71443C7.53636 4.71443 7.40909 4.70326 7.25455 4.68094C7.1 4.65862 6.97273 4.63407 6.87273 4.60728C7.11818 4.32157 7.30682 4.0046 7.43864 3.65639C7.57045 3.30818 7.63636 2.94657 7.63636 2.57157C7.63636 2.19657 7.57045 1.83496 7.43864 1.48675C7.30682 1.13853 7.11818 0.821568 6.87273 0.535854C7 0.491211 7.12727 0.462193 7.25455 0.4488C7.38182 0.435407 7.50909 0.428711 7.63636 0.428711C8.23636 0.428711 8.75 0.638532 9.17727 1.05818C9.60455 1.47782 9.81818 1.98228 9.81818 2.57157Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t<div class=\"metadata__list\">\n\t\t\t\t\t<span>The Dais<\/span>\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tDes questions sur notre travail ? Souhaitez-vous avoir acc\u00e8s \u00e0 un rapport en anglais ou en fran\u00e7ais ? Veuillez contacter communications@fsc-ccf.ca. COMMENT CITER CE RAPPORTMcLaren,&#8230;\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#66005f\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/qualite-de-lemploi\/\">Qualit\u00e9 de l&#8217;emploi<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#04b8ad\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/tech-automation\/\">Tech and Automation<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#04b8ad\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/technologie-et-automatisation\/\">Technologie et automatisation<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<details class=\"related-reports\">\n\t\t<summary class=\"related-reports__summary\">\n\t\t\t<span class=\"related-reports__count\">2<\/span>\n\t\t\t<span class=\"related-reports__title\">Rapports associ\u00e9s<\/span>\n\t\t\t<span class=\"related-reports__icon\"><\/span>\n\t\t<\/summary>\n\t\t<ul class=\"related-reports__reports\">\n\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2023\/07\/Resume_Suivi_du_teletravail_au_canada_soutien_ou_surveillance_QOW_2023_07_25.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de recherche complet<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\tSuivi du t\u00e9l\u00e9travail au canada : soutien ou surveillance\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2024\/10\/suivi-du-teletravail-au-canada-soutien-ou-surveillance.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de Perspectives<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\tT\u00e9l\u00e9charger le rapport de perspective\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/details>\n\t<\/div>\n<\/div><div class=\"content-card content-card--research\">\n\t\t\t<div class=\"content-card__image\">\n\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/recherche\/les-adultes-utilisent-ils-les-services-de-developpement-de-carriere-au-canada\/\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/11\/insight-46_cover-front-800x600.png\" alt=\"Street scene of groups of people crossing the street\"><\/a>\n\t\t<\/div>\n\t\t\t<div class=\"content-card__content\">\n\t\t<div class=\"content-card__text\">\n\t\t\t\t\t\t\t<div class=\"content-card__type\">\n\t\t\t\t\t<span href=\"https:\/\/fsc-ccf.ca\/fr\/recherche\/\">Recherche<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<h3 class=\"content-card__title\">\n\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/recherche\/les-adultes-utilisent-ils-les-services-de-developpement-de-carriere-au-canada\/\" target=\"_self\">Les adultes utilisent-ils les services de d\u00e9veloppement de carri\u00e8re au Canada?<\/a>\n\t\t\t<\/h3>\n\n\t\t\t<div class=\"metadata metadata--event\">\n\t<ul>\n\t\t<li class=\"metadata__date\">\n\t\t\t<div class=\"metadata__icon\"><svg width=\"10\" height=\"12\" viewBox=\"0 0 10 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"calendar_today\" d=\"M1.11111 11.5477C0.805556 11.5477 0.543982 11.4358 0.326389 11.212C0.108796 10.9882 0 10.7191 0 10.4049V2.40486C0 2.09057 0.108796 1.82152 0.326389 1.59771C0.543982 1.3739 0.805556 1.262 1.11111 1.262H1.66667V0.119141H2.77778V1.262H7.22222V0.119141H8.33333V1.262H8.88889C9.19444 1.262 9.45602 1.3739 9.67361 1.59771C9.8912 1.82152 10 2.09057 10 2.40486V10.4049C10 10.7191 9.8912 10.9882 9.67361 11.212C9.45602 11.4358 9.19444 11.5477 8.88889 11.5477H1.11111ZM1.11111 10.4049H8.88889V4.69057H1.11111V10.4049Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\tNovembre 2021\t\t<\/li>\n\n\t\t\t\t\t<li class=\"metadata__partners\">\n\t\t\t\t<div class=\"metadata__icon\"><svg width=\"12\" height=\"9\" viewBox=\"0 0 12 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Parnter Icon\" d=\"M0 9.00014V7.50014C0 7.19657 0.0795454 6.91755 0.238636 6.66309C0.397727 6.40862 0.609091 6.21443 0.872727 6.0805C1.43636 5.80371 2.00909 5.59612 2.59091 5.45773C3.17273 5.31934 3.76364 5.25014 4.36364 5.25014C4.96364 5.25014 5.55455 5.31934 6.13636 5.45773C6.71818 5.59612 7.29091 5.80371 7.85455 6.0805C8.11818 6.21443 8.32955 6.40862 8.48864 6.66309C8.64773 6.91755 8.72727 7.19657 8.72727 7.50014V9.00014H0ZM9.81818 9.00014V7.393C9.81818 7.00014 9.70682 6.62291 9.48409 6.2613C9.26136 5.89969 8.94546 5.58943 8.53636 5.3305C9 5.38407 9.43636 5.47559 9.84546 5.60505C10.2545 5.73451 10.6364 5.893 10.9909 6.0805C11.3182 6.25907 11.5682 6.45773 11.7409 6.67648C11.9136 6.89523 12 7.13407 12 7.393V9.00014H9.81818ZM4.36364 4.71443C3.76364 4.71443 3.25 4.5046 2.82273 4.08496C2.39545 3.66532 2.18182 3.16085 2.18182 2.57157C2.18182 1.98228 2.39545 1.47782 2.82273 1.05818C3.25 0.638532 3.76364 0.428711 4.36364 0.428711C4.96364 0.428711 5.47727 0.638532 5.90455 1.05818C6.33182 1.47782 6.54545 1.98228 6.54545 2.57157C6.54545 3.16085 6.33182 3.66532 5.90455 4.08496C5.47727 4.5046 4.96364 4.71443 4.36364 4.71443ZM9.81818 2.57157C9.81818 3.16085 9.60455 3.66532 9.17727 4.08496C8.75 4.5046 8.23636 4.71443 7.63636 4.71443C7.53636 4.71443 7.40909 4.70326 7.25455 4.68094C7.1 4.65862 6.97273 4.63407 6.87273 4.60728C7.11818 4.32157 7.30682 4.0046 7.43864 3.65639C7.57045 3.30818 7.63636 2.94657 7.63636 2.57157C7.63636 2.19657 7.57045 1.83496 7.43864 1.48675C7.30682 1.13853 7.11818 0.821568 6.87273 0.535854C7 0.491211 7.12727 0.462193 7.25455 0.4488C7.38182 0.435407 7.50909 0.428711 7.63636 0.428711C8.23636 0.428711 8.75 0.638532 9.17727 1.05818C9.60455 1.47782 9.81818 1.98228 9.81818 2.57157Z\" fill=\"#71136C\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t<div class=\"metadata__list\">\n\t\t\t\t\t<span>Conseil de l\u2019information sur le march\u00e9 du travail<\/span>\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>\t\t\t<div class=\"content-card__deck\">\n\t\t\t\tLes services de d\u00e9veloppement de carri\u00e8re repr\u00e9sentent un moyen important pour les Canadiens d\u2019obtenir de l\u2019information sur le march\u00e9 du travail (IMT) fiable et pr\u00e9cise, comme les possibilit\u00e9s d\u2019emploi, les revenus, les comp\u00e9tences requises, ainsi qu\u2019un large \u00e9ventail de ressources pour favoriser la r\u00e9ussite dans l\u2019apprentissage et au travail.\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"content-card__terms\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"term-square\" style=\"background-color:#ec008c\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/themes\/parcours-vers-lemploi\/\">Parcours vers L\u2019emploi<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t<details class=\"related-reports\">\n\t\t<summary class=\"related-reports__summary\">\n\t\t\t<span class=\"related-reports__count\">1<\/span>\n\t\t\t<span class=\"related-reports__title\">Rapports associ\u00e9s<\/span>\n\t\t\t<span class=\"related-reports__icon\"><\/span>\n\t\t<\/summary>\n\t\t<ul class=\"related-reports__reports\">\n\t\t\t\t\t\t\t\t<li class=\"related-reports__report\">\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2021\/11\/Are-Adults-Making-Use-of-Career-Services-in-Canada-LMIC-FSC_FR-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<div class=\"related-reports__tags\">\n\t\t\t\t\t\t\t\t<span class=\"related-reports__tag related-reports__tag--primary\">Rapport de recherche complet<\/span><span class=\"related-reports__tag related-reports__tag--secondary\">PDF<\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\tLes adultes utilisent-ils les services de d\u00e9veloppement de carri\u00e8re au Canada?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t<\/details>\n\t<\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/fsc-ccf.ca\/fr\/projects-and-research-archive\/\" class=\"cards-grid__view-all heading-content\"><span>Afficher tout<\/span><span class=\"triangle triangle--right\"><\/span><\/a>\n\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n\n<p class=\"padding-16 no-margin-bottom citation has-black-color has-text-color has-background\" style=\"background-color:#0000000d\"><strong>Comment Citer Ce Rapport<\/strong><br>Dark, G. (2025). Rapport de perspectives de projet\u00a0: Nom du projet, Nom du ou des partenaires. Toronto\u00a0: Centre des Comp\u00e9tences futures. https:\/\/fsc-ccf.ca\/fr\/projets\/scale-learning-lab\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Scale Learning Lab (laboratoire d\u2019apprentissage Scale) a \u00e9t\u00e9 \u00e9labor\u00e9 pour rem\u00e9dier \u00e0 la p\u00e9nurie continue de talents dans le secteur de l\u2019accueil gr\u00e2ce \u00e0 un mod\u00e8le de formation innovant et dirig\u00e9 par le secteur. En associant apprentissage num\u00e9rique et formation pratique, le laboratoire d\u2019apprentissage permet de doter les professionnels de l\u2019accueil des comp\u00e9tences n\u00e9cessaires pour r\u00e9ussir dans un secteur en \u00e9volution rapide. <\/p>\n","protected":false},"menu_order":0,"template":"custom-project-insight-report.php","tags":[],"region":[131,1319],"project_type":[],"populations":[1639,1644,1640],"themes":[1633,1553,1556],"class_list":["post-322896","project","type-project","status-publish","hentry","region-ontario-fr","region-across-canada-fr","populations-rural-remote-northern-communities-fr","populations-newcomers-immigrants-refugees-fr","populations-mid-career-workers-fr","themes-formation-professionnelle","themes-parcours-vers-lemploi","themes-secteurs"],"acf":{"partners":[{"ID":322729,"post_author":"27","post_date":"2025-09-14 03:30:02","post_date_gmt":"2025-09-14 07:30:02","post_content":"","post_title":"Scale Hospitality Group","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"scale-hospitality-group","to_ping":"","pinged":"","post_modified":"2025-09-14 03:30:04","post_modified_gmt":"2025-09-14 07:30:04","post_content_filtered":"","post_parent":0,"guid":"https:\/\/fsc-ccf.ca\/?post_type=partner&#038;p=322729","menu_order":0,"post_type":"partner","post_mime_type":"","comment_count":"0","filter":"raw"}],"anchors":[{"anchor_name":"Sommaire","anchor_link":"#executive-summary"},{"anchor_name":"L\u2019enjeu","anchor_link":"#the-issue"},{"anchor_name":"Ce que nous examinons","anchor_link":"#what-were-investigating"},{"anchor_name":"Ce que nous apprenons","anchor_link":"#what-were-learning"},{"anchor_name":"Pourquoi c\u2019est important","anchor_link":"#why-it-matters"}],"contributors":"<p>Gabrielle Dark<\/p>\n","scorecard_content":false,"reports_rows":{"report":[{"title":"Scale Learning Lab End of Project Report","image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-16-at-10.19.28-AM.png","primary_tag":"Rapport d\u2019\u00e9valuation","secondary_tags":[{"tag":"PDF"},{"tag":"En anglais seulement"}],"link":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2025\/09\/Scale-Learning-Lab-Final-Report.pdf","file":false}]},"source":"","primary_theme":false,"hero_image":false,"slider_image":false,"authors":"","authors_colour":[],"show_post_date":[],"report":true,"file_upload":false,"file_secondary_tags":false,"report_sort_name":"","report_image":false,"report_link":"","external_linkout":[],"investment":"1 535 489 $","thumbnail_image":{"ID":22058,"id":22058,"title":"cashier-at-a-restaurant-3801429_res","filename":"cashier-at-a-restaurant-3801429_res.jpg","filesize":328702,"url":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res.jpg","link":"https:\/\/fsc-ccf.ca\/fr\/cashier-at-a-restaurant-3801429_res-2\/","alt":"Cashier at restaurant","author":"1","description":"","caption":"","name":"cashier-at-a-restaurant-3801429_res-2","status":"inherit","uploaded_to":0,"date":"2020-05-11 21:49:55","modified":"2020-10-13 16:30:56","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/fsc-ccf.ca\/wp-includes\/images\/media\/default.png","width":2000,"height":1334,"sizes":{"thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1536x1025.jpg","1536x1536-width":1536,"1536x1536-height":1025,"2048x2048":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res.jpg","2048x2048-width":2000,"2048x2048-height":1334,"preview":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-10x7.jpg","preview-width":10,"preview-height":7,"content-card-thumbnail":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-800x600.jpg","content-card-thumbnail-width":800,"content-card-thumbnail-height":600,"slider-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1600x1200.jpg","slider-image-width":1600,"slider-image-height":1200,"hero-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res.jpg","hero-image-width":2000,"hero-image-height":1334,"inline-image":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res-1024x512.jpg","inline-image-width":1024,"inline-image-height":512,"content-card-thumbnail-vertical":"https:\/\/fsc-ccf.ca\/wp-content\/uploads\/2020\/05\/cashier-at-a-restaurant-3801429_res.jpg","content-card-thumbnail-vertical-width":400,"content-card-thumbnail-vertical-height":267}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Scale Learning Lab - Future Skills Centre \u2022 Centre des Comp\u00e9tences futures<\/title>\n<meta name=\"description\" content=\"Le Scale Learning Lab (laboratoire d\u2019apprentissage Scale) a \u00e9t\u00e9 \u00e9labor\u00e9 pour rem\u00e9dier \u00e0 la p\u00e9nurie continue de talents dans le secteur de l\u2019accueil gr\u00e2ce \u00e0 un mod\u00e8le de formation innovant et dirig\u00e9 par le secteur. 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